topic Re: Move home in Broadband

Move home

hanguyen — Wed, 27 Aug 2025 15:26:37 GMT

Hi,

I'd like to move homes and transfer my broadband services, but once I click on the button, it doesn't take me anywhere. Can you help please?

Many thanks,

Re: Move home

nomfezeko-TT — Wed, 27 Aug 2025 15:41:20 GMT

Hi there @hanguyen, thank you for reaching out. It sounds like you're experiencing issues with transferring your broadband services during your move. Sometimes, cached data can cause issues with website functionality. Try clearing your browser's cache and cookies then refresh the page.

- If the button is not working in your current browser, try accessing the website using a different browser or a different device.
-Some browser extensions can interfere with website functionality. Try disabling any ad blockers or other extensions temporarily to see if that resolves the issue.

Alternatively, you can check into the help link provided below and it shall provide you more information with Home Move and we have a team to help you with everything and make the process easier. Please let me know how this goes so I can provide you with the contact details.
Home move

Re: Move home

fr8ys — Wed, 27 Aug 2025 15:46:08 GMT

If you have pop-up blockers and ad blockers installed on your browser, try disabling them

Alternatively try a different browser. This sometimes helps where your main browser won't work.

You could also phone and speak to the home move team.

Try phoning 0345 172 0088

Opening Hours can be found here - https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529#

Re: Move home

nomfezeko-TT — Wed, 27 Aug 2025 15:48:08 GMT

Thank you for the additional information @fr8ys .