topic Re: Slow speed in Broadband

Slow speed

Stevet89 — Wed, 25 Jun 2025 20:27:20 GMT

Hi, my internet speed is really slow, this is the 2nd time its dropped within a few months now

Re: Slow speed

Divsec — Thu, 26 Jun 2025 06:59:49 GMT

Hi @Stevet89 I see that back in February it required Openreach to clear the fault, does this feel similar?

Your post has been escalated.

Re: Slow speed

Stevet89 — Thu, 26 Jun 2025 07:01:59 GMT

Hi,

Yes it feels very similar where the apeed has suddenly dropped within a day

Re: Slow speed

sabelo-TT — Thu, 26 Jun 2025 07:12:36 GMT

Hello there @Stevet89, have you checked on your end if there are currently any issues affecting your broadband performance via My Connection on MyAccount?

Re: Slow speed

Stevet89 — Thu, 26 Jun 2025 07:19:45 GMT

I ran this test

Re: Slow speed

sabelo-TT — Thu, 26 Jun 2025 07:27:57 GMT

Thank you for sharing this. Let me see what I can do for you on my end. Just to double check on a few things, besides the slow performance, does your connection drop at times while being connected?

Re: Slow speed

Stevet89 — Thu, 26 Jun 2025 07:30:59 GMT

It has a few times in the past few days so i have had to wait for it to re connect, it also nuffers whenever i watch a netflix/amazon, even with no other devices connected to the wifi

Re: Slow speed

sabelo-TT — Thu, 26 Jun 2025 07:33:47 GMT

Alright. Do you have any active monitoring for life threatening health reasons which is solely dependant upon your TalkTalk Broadband or Telephone line? For example a care alarm, lifeline, health pendant or fall detector.

Re: Slow speed

Stevet89 — Thu, 26 Jun 2025 07:34:30 GMT

No none of the above

Re: Slow speed

sabelo-TT — Thu, 26 Jun 2025 07:37:44 GMT

Thank you for this. So, I have just started on checking on your line, including your local exchange to see if there are any issues which also impact the performance of your connection. 🙂

With this being said, could you kindly conduct the following steps for me on your router:

Switch your router on, if it isn't already.
Locate the reset pinhole button. This is usually on the back or side of your router.
Gently push a pin, a straightened paperclip or another appropriate item into the hole until you feel a click. Hold it for 30 seconds.
Any lights on the front of the router should turn off and come back on again.
Once your router has fully booted and any lights are on, you can reconnect your devices to your Wi-Fi.

Do confirm with feedback once done.

Re: Slow speed

Stevet89 — Thu, 26 Jun 2025 07:43:57 GMT

Done

Re: Slow speed

sabelo-TT — Thu, 26 Jun 2025 08:11:44 GMT

Thank you for this. Since you have now conducted a factory reset to your router, I will kindly ask for you to double check on the performance of your connection for me. Do confirm should you still be experiencing any issues.

Re: Slow speed

Legwot — Wed, 27 Aug 2025 19:41:21 GMT

Slow internet speed

Re: Slow speed

Legwot — Wed, 27 Aug 2025 19:53:25 GMT

Still not connected

Re: Slow speed

Legwot — Wed, 27 Aug 2025 19:56:24 GMT

Speed test shows network download speed 27.11 Mbps which is very very slow

Re: Slow speed

Divsec — Wed, 27 Aug 2025 21:15:03 GMT

Hi @Legwot you are posting on an old thread, please start your own which will then attract the attention of the TT team

Re: Slow speed

nambuso-TT — Thu, 28 Aug 2025 07:11:25 GMT

Thanks for advising @Divsec. @Legwot please do start your own thread and we will take it from there. Thanks