topic Re: Micro filters with new hub in Broadband

Micro filters with new hub

IZzY4* — Fri, 29 Aug 2025 11:03:04 GMT

Only 1 micro filter supplied with new hub. I require 2 since I don’t use main port. Can I use existing micro filter, or do I need a new one. It looks as if there should have been 2 supplied.
Thanks.

Re: Micro filters with new hub

kanya-TT — Fri, 29 Aug 2025 11:07:26 GMT

Hey there, @IZzY4*. We are so sorry to hear this, but normally one microfilter is enough. What package are you on and why do you need another one.

Kanya

Re: Micro filters with new hub

KeithFrench — Fri, 29 Aug 2025 12:23:20 GMT

You would need a filter wherever you connect a phone or router. The new Hub 3 only comes with one, but you can reuse your existing ones.

Re: Micro filters with new hub

kanya-TT — Fri, 29 Aug 2025 15:00:25 GMT

Thank @KeithFrench, for the advice, we shall wait for you @IZzY4* to respond back.

Kanya

Re: Micro filters with new hub

KeithFrench — Sat, 30 Aug 2025 10:19:20 GMT

The customer has contacted me directly via a PM. @IZzY4* says that the new router will not connect to the internet. I have requested more details & will post back on here when I have more information.

Re: Micro filters with new hub

KeithFrench — Sat, 30 Aug 2025 13:57:21 GMT

Hi @IZzY4*

You say that the light on the router is white or possibly a light blue when you have these problems. This signifies that the router is connected to the broadband, OK. The reason why the light does not seem that bright, is that I would guess that you have the new Wi-Fi Hub 3. The light on this router, unlike all previous Wi-Fi Hubs, is underneath the router, not on the front panel. This means it has to be reflected off the surface the router is standing on & this can lead to it being a bit weak.

Despite this, you cannot connect to the internet. Is this on just one device or all of them?