topic Re: WiFi signal extend in Broadband

WiFi signal extend

Markthisoneout — Mon, 22 Jul 2024 18:08:29 GMT

I have been using my SAGECOM Fast 5364-3.T8 router for many years quite successfully but now I need to work from home in my office/shed the wifi signal won't reach and I can't reposition the router from it's current location. Can you help me with some sort of range extender please? Thank you

Re: WiFi signal extend

ferguson — Mon, 22 Jul 2024 19:40:57 GMT

I am not sure whether TalkTalk have any such devices available at the moment. In any event, if it is specifically for work purposes, perhaps you could ask your employer to provide something suitable?

Re: WiFi signal extend

Markthisoneout — Mon, 22 Jul 2024 19:59:24 GMT

I'm actually an unpaid volunteer (and 75 years old!) so I'm not "employed" and certainly wouldn't qualify for any assistance. I wondered whether I could use an old router as a repeater but not sure that would work very effectively.

Re: WiFi signal extend

Gliwmaeden2 — Mon, 22 Jul 2024 20:01:56 GMT

There's still a problem with supply of boosters, so rather a wait for now, @Markthisoneout.

Re: WiFi signal extend

ferguson — Mon, 22 Jul 2024 21:35:30 GMT

OK, you did say "work from home." But fair enough.

Re: WiFi signal extend

Debbie-TalkTalk — Tue, 23 Jul 2024 06:51:16 GMT

Hi @Markthisoneout

How old is your current router? When did you receive it?

We can send extenders but we are just waiting on stock of these at the moment.

Re: WiFi signal extend

Markthisoneout — Tue, 23 Jul 2024 07:48:15 GMT

Hi Debbie, and thanks for your response,

I think my router is 5 or 6 years old but I've been with TalkTalk for many more years than that.

Re: WiFi signal extend

Debbie-TalkTalk — Tue, 23 Jul 2024 07:58:08 GMT

Hi @Markthisoneout

Thanks for your reply.

Would you like me to send a new router for testing so we can see how the wireless compares?

Re: WiFi signal extend

Markthisoneout — Tue, 23 Jul 2024 08:06:04 GMT

I think that's a great idea Debbie - let's see how that works out. Do you have my address?

Kind Regards

Re: WiFi signal extend

Debbie-TalkTalk — Tue, 23 Jul 2024 08:09:15 GMT

Hi @Markthisoneout

No problem 🙂

Please can you add your name and TalkTalk landline number to your Community Profile, I can then send the replacement router.

Thanks again.

Debbie

Re: WiFi signal extend

Markthisoneout — Tue, 23 Jul 2024 08:25:52 GMT

OK Debbie, I've just added the information you asked for to my Community Profile but please let me know if you need any more information.

Once again, thank you for such a speedy and helpful response.

Kind Regards

Re: WiFi signal extend

Debbie-TalkTalk — Tue, 23 Jul 2024 08:40:08 GMT

Hi @Markthisoneout

Thanks for updating your Community Profile 🙂

The replacement router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the wireless connection compares.

Debbie

Re: WiFi signal extend

Markthisoneout — Mon, 29 Jul 2024 09:32:06 GMT

Hi Debbie, I'm unable to let you know how the connection compares because, although you said last Tuesday that the replacement router would arrive in 24 - 48 hrs, I still haven't received anything!

Re: WiFi signal extend

Debbie-TalkTalk — Mon, 29 Jul 2024 09:45:48 GMT

Hi Markthisoneout

I'm really sorry about this.

The router has been ordered but is not showing as dispatched as yet. I've escalated this to our warehouse team and I will post back here as soon as I have further information.

Re: WiFi signal extend

Debbie-TalkTalk — Wed, 31 Jul 2024 07:25:13 GMT

Morning Markthisoneout

Apologies for the delay. We are still waiting for an update from our warehouse team.

We will keep checking this and will post back to confirm once the router shows as dispatched.

Re: WiFi signal extend

Debbie-TalkTalk — Mon, 05 Aug 2024 07:45:48 GMT

Hi @Markthisoneout

Apologies for the delay. There is still an issue with the router being sent, I'm really sorry about this.

I have escalated this again to our warehouse team and I will keep you updated as soon as I have further information.

Thanks

Debbie

Re: WiFi signal extend

Markthisoneout — Mon, 05 Aug 2024 10:04:49 GMT

OK Debbie, thanks for the update but I'll not hold my breath!! 🙂

Re: WiFi signal extend

Debbie-TalkTalk — Mon, 05 Aug 2024 10:21:32 GMT

@Markthisoneout

I've just been advised that the router will ship/dispatch later this evening so you should receive this within the next 48hrs.

Re: WiFi signal extend

Markthisoneout — Sat, 10 Aug 2024 14:14:51 GMT

Hi Debbie,

I received the router thanks but after setting it up in exactly the same place the WiFi reception appears to be little different to my existing router. The 2.4GHz reception is around - 80db at 15 - 17 metres and occasionally disappears altogether while the 5 GHz signal is around -85 to -90 db at the same point so I'm afraid that this doesn't fix the basic problem. As the telephone socket is at the front of the house I have no flexibility in terms of the router location.

Is it possible to configure the new router as a repeater if I set it up at the back of the house where it would be within 10 metres line-of-sight of my shed? If it is possible perhaps you could send me instructions in how to do that? If that's not possible, do you want me to return the router to you?

Kind Regards

Re: WiFi signal extend

Debbie-TalkTalk — Mon, 12 Aug 2024 05:49:58 GMT

Hi @Markthisoneout

Apologies for this.

@KeithFrench provides really good advice on improving wireless performance. Could you help please Keith?