topic Am I on the fastest broadband package in Broadband

Am I on the fastest broadband package

mickpacey1963 — Mon, 08 Sep 2025 16:46:31 GMT

Is there any way of finding out if I am on the fastest broadband package available to me

Re: Am I on the fastest broadband package

ferguson — Mon, 08 Sep 2025 16:49:00 GMT

What package are you on currently? Is Full Fibre available in your area?

Re: Am I on the fastest broadband package

mickpacey1963 — Mon, 08 Sep 2025 16:52:28 GMT

Full fibre 65

Re: Am I on the fastest broadband package

mickpacey1963 — Mon, 08 Sep 2025 16:53:44 GMT

We only get speeds of 25mbps

Re: Am I on the fastest broadband package

ferguson — Mon, 08 Sep 2025 16:59:22 GMT

If you are on a Full Fibre package then that is low. Are you getting these soeeds with a wired connection, or just wireless?

Re: Am I on the fastest broadband package

mickpacey1963 — Mon, 08 Sep 2025 17:00:17 GMT

Wireless

Re: Am I on the fastest broadband package

ferguson — Mon, 08 Sep 2025 17:22:34 GMT

OK.

@KeithFrench could you help here, please?

Re: Am I on the fastest broadband package

KeithFrench — Mon, 08 Sep 2025 20:20:24 GMT

No worries, I will read through this tomorrow and respond accordingly.

Re: Am I on the fastest broadband package

kanya-TT — Tue, 09 Sep 2025 07:22:09 GMT

Hey there, @mickpacey1963. Let's look at available options for you.

Kanya

Re: Am I on the fastest broadband package

KeithFrench — Tue, 09 Sep 2025 09:37:06 GMT

Hi @mickpacey1963

What make/model of router do you have?

Slow speed, intermittent dropouts, breaks in the signal or no signal on some or all devices or no internet access might be caused by Wi-Fi interference from other local networks, which can also lead to a permanent reduction in speed. No ISP can be responsible for your local environment; this is mainly a byproduct of the popularity of Wi-Fi.

Generally speaking, the 2.4GHz band suffers a lot more from interference than the much faster 5GHz band, but the 2.4GHz band can sometimes have a better range; however, this all depends on your local area.

In other words, I offer a free, impartial analysis of your Wi-Fi network and will try to help you optimise your Wi-Fi connection. The next stage involves sending out a guide to help you get me some important diagnostic results so that I can analyse them for you and recommend changes to your router configuration to solve them.

I only send this out to people who request it.

The information below is provided by TalkTalk. For confirmation, please contact @Lorrainef, the manager of the TalkTalk support staff on this forum.

KeithFrench is one of our valued Community Stars and can help with a range of issues related to wireless and networking. At times, he may ask you to send him test results via a Private Message to help analyse/diagnose an issue. Although Keith does not work for TalkTalk, he very kindly shares his time and knowledge to help others.

If you need further help or if we need to take any details such as personal information about your account, like phone numbers, account numbers, etc, one of the TalkTalk team will jump in and help out.

Re: Am I on the fastest broadband package

kanya-TT — Tue, 09 Sep 2025 09:47:17 GMT

Hey there, @mickpacey1963. It would appear that the only faster package available for you is for this package you are already on.

Kanya

Re: Am I on the fastest broadband package

KeithFrench — Tue, 09 Sep 2025 09:50:25 GMT

Hi @mickpacey1963

Therefore, your best bet is to investigate the WiFi Interference with my help, as per my last post.

Re: Am I on the fastest broadband package

kanya-TT — Tue, 09 Sep 2025 09:59:22 GMT

You best option is router optimization, that's why @KeithFrench has advised that you.

Kanya

Re: Am I on the fastest broadband package

mickpacey1963 — Tue, 09 Sep 2025 16:02:33 GMT

Sorry for the delay in replying.

My router is a Sagemcom fast 5364 - 3- TB

Re: Am I on the fastest broadband package

Philile-TT — Tue, 09 Sep 2025 16:14:31 GMT

@mickpacey1963 you are currently on the fibre 65 package. Full fibre is not yet available in your area.

Re: Am I on the fastest broadband package

Philile-TT — Tue, 09 Sep 2025 16:16:32 GMT

25mbps is your highest download speed and the minimum guaranteed is 20.4mbps.

Re: Am I on the fastest broadband package

mickpacey1963 — Tue, 09 Sep 2025 16:26:57 GMT

Ok thanks

Re: Am I on the fastest broadband package

Philile-TT — Tue, 09 Sep 2025 16:29:20 GMT

you are welcome

Re: Am I on the fastest broadband package

KeithFrench — Tue, 09 Sep 2025 21:14:48 GMT

Hi @mickpacey1963

Alas, with you getting your minimum download as a speed test, there is nothing I can do at the moment.

Re: Am I on the fastest broadband package

kanya-TT — Wed, 10 Sep 2025 07:15:09 GMT

And an alternative, @mickpacey1963 we can do is that we ran a check for you if you see a speed issue.

Kanya