topic Re: Return Router in Broadband

Return Router

JuneEddy — Tue, 09 Sep 2025 16:48:44 GMT

The box containing our new Fibre 150 router is too small for returning the old Fibre 100 router.

Can you please send a suitable box to return the old router. I do not want to be charged for the old router.

Gliwmaeden2 — Tue, 09 Sep 2025 16:55:05 GMT

@JuneEddy, this is why we are meant to keep all the packaging.

Staff will confirm whether it's possible to send a box out or OK if you just bubble wrap the old router.

Presumably you have a returns bag and prepaid label?

That's the most important thing.

Then keep a certificate of posting as proof of postage, and you can see when it's arrived at Talktalk.

Philile-TT — Wed, 10 Sep 2025 07:04:12 GMT

@JuneEddy we are unable to send you a box. Did you receive a returns bag?

JuneEddy — Wed, 10 Sep 2025 15:27:56 GMT

Managed to chat online and a return package is on its way. Thank you.

JuneEddy — Wed, 10 Sep 2025 15:31:11 GMT

Thank you. The new box was supposed to be the return box as well. However the old router is too big.

A new return package has now been ordered

JuneEddy — Wed, 10 Sep 2025 15:32:25 GMT

Thank you. The new box was supposed to be the return box as well. However the old router is too big.

A new return package has now been ordered

kanya-TT — Wed, 10 Sep 2025 16:06:03 GMT

Thank you @JuneEddy , I suppose the issue is now solved.

Kanya