topic Re: Blocked web site in Broadband

Blocked web site

Colin412 — Thu, 11 Sep 2025 16:25:18 GMT

I wonder if anyone else is finding web sites now being blocked. We have used a music discussion forum https://www.amarkintime.org/forum/ for years and now we are unable to access it. Is this a stupid result of the Digital Safety Act being applied. Who decided to block this site and how do I get it reversed?

Can anybody help?

Re: Blocked web site

fr8ys — Thu, 11 Sep 2025 16:36:37 GMT

I can access this site.

Do you use home safe or kids safe?

If so it may be something to do with this. Try adding the domain to your whitelist if so, then close the browser and try again.

You might need to restart your router and or device for this to take effect.

We have also seen sites blocked when malware has been detected by TalkTalk's servers.

If this doesn't work you could try changing your DNS servers on the router, but if you do this you will lose your Home safe protection as this relies on the TalkTalk DNS settings.

Re: Blocked web site

Mandisa-TT — Thu, 11 Sep 2025 16:42:49 GMT

Thanks @fr8ys for assisting.

Re: Blocked web site

Colin412 — Fri, 12 Sep 2025 06:31:36 GMT

Thanks fr8ys for you help. I don't use kid's safe. Up until this week we could access the site and as far as I know nothing has changed.

Where do I find the whitelist?

Re: Blocked web site

Colin412 — Fri, 12 Sep 2025 06:34:26 GMT

Also another odd problem

I used to be able to access the eero router from my desktop ( wired LAN) using 192.168.4.1 Now this is also blocked!

Re: Blocked web site

fr8ys — Fri, 12 Sep 2025 07:06:51 GMT

The whitelist is only if you are using home safe.

I thought you had to use the phone app to access Eero. I've never been able to access mine via my PC.

Might be worth trying to change the DNS servers to Google using 8.8.8.8 and 8.8.4.4.

Re: Blocked web site

Colin412 — Fri, 12 Sep 2025 07:12:44 GMT

Thanks and yes you are correct about the login. I was thinking of a wi fi dongle! Sorry!

I have tried setting kids to on and adding the web site to allow but that does not work unfortunately.

I will test the DNs option,

Back soon!

Colin

Re: Blocked web site

sabelo-TT — Fri, 12 Sep 2025 07:24:25 GMT

@Colin412, thank you for this as we will be waiting for feedback from you.

Re: Blocked web site

Colin412 — Fri, 12 Sep 2025 07:35:43 GMT

The option to change DNS seems to be greyed out. ??

Re: Blocked web site

sabelo-TT — Fri, 12 Sep 2025 07:55:35 GMT

I understood that you are currently in use of our Full Fibre as you have mentioned. Fr this case, I will strongly advise for you to get in touch with our Full Fibre team using 03451720074 Mon-Fri: 9am-7pm; Sat: 9am-6pm; Sun: closed

Re: Blocked web site

fr8ys — Fri, 12 Sep 2025 08:14:49 GMT

@Colin412 have you disable all advanced security settings first?

This should free up the fields to enable you to change them.

Re: Blocked web site

Colin412 — Fri, 12 Sep 2025 08:19:27 GMT

I disable UPNp and Client steering. Should I Set anything else off?

Re: Blocked web site

fr8ys — Fri, 12 Sep 2025 08:23:25 GMT

There is an advanced security heading on the home page that includes adblocker. If anything is set there to on, turn them off.

Re: Blocked web site

fr8ys — Fri, 12 Sep 2025 08:25:42 GMT

Here is a step by step guide that may help.

https://support.eero.com/hc/en-us/articles/360059988432-Setting-up-custom-DNS-servers-with-eero

Re: Blocked web site

Colin412 — Fri, 12 Sep 2025 08:59:42 GMT

Thanks that was a useful link. Unfortunately changing to Google setting s did not fix the problem . We have contacted the site admin. Maybe the problem is at their end as others are experiencing the same block. I will let you know if it is resolved. Meanwhile many thanks for your help.

Colin

Re: Blocked web site

fr8ys — Fri, 12 Sep 2025 09:08:35 GMT

Sorry it didn't work.

Did you reboot the Eero? If not try that.

Also did you re-enable the ad blocker as I find this caused me issues and I now have this off.

Have you tried an alternative browser? I'm using Opera.

Strange as it opens for me on my phone.

Hope it's a site issue, but if not then you will need to phone for more help as I'm out of suggestions, bar the above.

Good luck.

Re: Blocked web site

Colin412 — Fri, 12 Sep 2025 10:25:48 GMT

Rebooted several times.

Tried Duck Duck and Firefox to no avail. When you opened the site on your phone were you connected to TalkTalk or a phone provider?

I can open the site on my phone (Talk Mobile) but not when connected to my home network(Talk Talk)

We have a work around using a free VPN but that does not solve the problem

The site admin is in head scratching mode at present!

Colin

Re: Blocked web site

fr8ys — Fri, 12 Sep 2025 10:31:29 GMT

I was connected to my home WiFi.

It opened on a Mark Knophler page.

Re: Blocked web site

fr8ys — Fri, 12 Sep 2025 10:34:16 GMT

Have you recently installed any new programs?

Any anti virus or malware programs running? If so have the recently updated? Try turning them off briefly and trying again. If you connect then theses programs may be registering an issue with the site.

Also try turning any as blockers off.

Re: Blocked web site

Colin412 — Fri, 12 Sep 2025 11:32:29 GMT

That did not work. They just sent me a text message