topic Re: No broadband in Broadband

No broadband

Robianov — Mon, 15 Sep 2025 18:22:09 GMT

Our broadband has been completely down since yesterday morning, a test showed there is a problem with the line connecting it and the last update I had was yesterday (Sunday) 10am saying an engineer was on their way to the exchange and wouldn’t need to access the house. Nothing since. When should I expect to get an update? When would a refund be applicable for loss of service? It’s obviously very frustrating as we are having to rely on and purchase more mobile data and use phone as hotspot. Any insights welcome!

Re: No broadband

Divsec — Mon, 15 Sep 2025 19:34:10 GMT

Hi @Robianov here is the link to compensation info

https://help-centre.talktalk.co.uk/Billing_and_Payments/Check_my_bills_and_usage/About_your_auto_compensation_credit

But more important is getting you up and running.

Have you tried restarting your router today.

Your post has been escalated and you should hear tomorrow.

Re: No broadband

Robianov — Mon, 15 Sep 2025 19:56:49 GMT

Many thanks for your reply and for the really helpful link to the compensation information. Yes I have tried restarting the router today but no result yet.

Re: No broadband

Divsec — Mon, 15 Sep 2025 20:31:37 GMT

Hi @Robianov glad the info helped.

The team who can check this out for you will be in tomorrow so 🤞

Re: No broadband

nambuso-TT — Tue, 16 Sep 2025 07:11:33 GMT

Hi there @Robianov. Looking at the notes left by the engineer, I can confirm that the issue was fixed and fault was closed. Please confirm if you are still experiencing issues with your WIFI and we will take it from there. Thanks

Re: No broadband

Robianov — Tue, 16 Sep 2025 07:40:26 GMT

Happy to confirm that all is fine now!

Re: No broadband

nambuso-TT — Tue, 16 Sep 2025 07:48:09 GMT

Perfect:) Thank you very much for letting me know. Should you require any further assistance., please do not hesitate to contact us. Thank you very much for contacting TalkTalk. Have yourself a lovely day.

Goodbye!👋

Re: No broadband

Divsec — Tue, 16 Sep 2025 08:59:14 GMT

Good news, glad that all worked for you.

Re: No broadband

mandisa1-TT — Tue, 16 Sep 2025 09:06:23 GMT

Thank you so much for the support @Divsec