topic Re: Upgrading an older router in Broadband

Upgrading an older router

Hawker52 — Wed, 17 Sep 2025 19:05:43 GMT

hi,

my router still works..it only occaisionally drops out.

but i have noticed the wifi signal around the house isnt as strong as it used to be, and even disappears in some places....

my Huawei is about 4 years old now, and is on 24/7, how do i go about getting a newer model?

Regards

Paul

Re: Upgrading an older router

Gliwmaeden2 — Wed, 17 Sep 2025 19:32:13 GMT

You need to be within 4 months of renewal / end of contract date. Otherwise it's charged - I think @ £80. Will check that for you.

Re: Upgrading an older router

Gliwmaeden2 — Wed, 17 Sep 2025 19:47:42 GMT

The last notification I can find mentions the £80 charge - if it's not actually developed faults, @Hawker52, that charge would apply unless you are within the last 4 months of your contract, in which case it would be sent out if you request it when you renew your contract.

Re: Upgrading an older router

Philile-TT — Thu, 18 Sep 2025 07:14:15 GMT

Hi there @Hawker52 I will look into your account and assist you further.

Re: Upgrading an older router

Philile-TT — Thu, 18 Sep 2025 07:18:40 GMT

@Hawker52 I can that the router you have should be working fine, this means I need to conduct diagnostics test as there could be a problem with the line.