topic Re: No Internet connection in Broadband https://community.talktalk.co.uk/t5/Broadband/No-Internet-connection/m-p/3131279#M882658 <P>Hi there <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.talktalk.co.uk/t5/user/viewprofilepage/user-id/732806">@erinmay3</a></SPAN> I would love to look into this for you. Please confirm if you are messaging us from home?</P> Fri, 19 Sep 2025 15:32:20 GMT mandisa1-TT 2025-09-19T15:32:20Z No Internet connection https://community.talktalk.co.uk/t5/Broadband/No-Internet-connection/m-p/3131252#M882654 <P>My router is showing the white light however I have no Internet connection on any of my devices. Have tried restarting router and devices but no luck.</P> Fri, 19 Sep 2025 14:33:59 GMT https://community.talktalk.co.uk/t5/Broadband/No-Internet-connection/m-p/3131252#M882654 erinmay3 2025-09-19T14:33:59Z Re: No Internet connection https://community.talktalk.co.uk/t5/Broadband/No-Internet-connection/m-p/3131279#M882658 <P>Hi there <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.talktalk.co.uk/t5/user/viewprofilepage/user-id/732806">@erinmay3</a></SPAN> I would love to look into this for you. Please confirm if you are messaging us from home?</P> Fri, 19 Sep 2025 15:32:20 GMT https://community.talktalk.co.uk/t5/Broadband/No-Internet-connection/m-p/3131279#M882658 mandisa1-TT 2025-09-19T15:32:20Z Re: No Internet connection https://community.talktalk.co.uk/t5/Broadband/No-Internet-connection/m-p/3131339#M882681 <P>What about doing a factory reset of the router? Assuming that it is not an eero, press &amp; hold the recessed reset switch near the power cable. With the router turned on, press &amp; hold this switch for about 20 secs, or until the light changes colour.</P> Sat, 20 Sep 2025 10:11:34 GMT https://community.talktalk.co.uk/t5/Broadband/No-Internet-connection/m-p/3131339#M882681 KeithFrench 2025-09-20T10:11:34Z Re: No Internet connection https://community.talktalk.co.uk/t5/Broadband/No-Internet-connection/m-p/3131340#M882682 <P>Thanks - after a few attempts to reset the router this fixed the issue.</P> Sat, 20 Sep 2025 10:23:23 GMT https://community.talktalk.co.uk/t5/Broadband/No-Internet-connection/m-p/3131340#M882682 erinmay3 2025-09-20T10:23:23Z