topic Re: Internet connection is down and Intermittent. in Broadband

Internet connection is down and Intermittent.

eskijo — Tue, 23 Sep 2025 14:15:39 GMT

Hi my Internet connection is down my router is constantly rebooting, will do only stay connected for 60 seconds or so.

I'm contacting you on another Internet connection.

Re: Internet connection is down and Intermittent.

sabelo-TT — Tue, 23 Sep 2025 15:28:38 GMT

Hi there @eskijo I would love to look into this for you. Please confirm if you are messaging us from home?

Re: Internet connection is down and Intermittent.

eskijo — Tue, 23 Sep 2025 17:02:23 GMT

I've had some help, on chatting live fingers crossed it will be fixed.

I'll see how it goes,

I am at home and I think it's the router, but I will see what it's like tomorrow

Thank you for replying.

Re: Internet connection is down and Intermittent.

Mandisa-TT — Wed, 24 Sep 2025 07:11:04 GMT

That's great to hear, let us know how it goes.

Re: Internet connection is down and Intermittent.

eskijo — Wed, 24 Sep 2025 09:08:47 GMT

My speed seems to be fluctuating up and down, every few hours the router seems to reset itself. It's quite slow at the moment, do I just leave it to sort itself out or switch the router on and off.

Hope you can help.

Re: Internet connection is down and Intermittent.

Mandisa-TT — Wed, 24 Sep 2025 09:10:41 GMT

Turn off the router, wait for about 30 seconds, and then turn it back on. This can help clear temporary issues and refresh the connection. Let me know if the issue persist and I will be able to run checks on your line.

Re: Internet connection is down and Intermittent.

eskijo — Wed, 24 Sep 2025 09:31:20 GMT

The speed better thank you, I will monitor it today and contact you if it does or doesn't settle down.

Thanks for your help.

Re: Internet connection is down and Intermittent.

Mandisa-TT — Wed, 24 Sep 2025 10:02:30 GMT

I'm glad to hear that the speed has improved! Monitoring it throughout the day is a great idea. If you notice any further fluctuations or issues, feel free to reach out for assistance. I'm here to help!

Re: Internet connection is down and Intermittent.

eskijo — Wed, 24 Sep 2025 12:30:09 GMT

It's starting to reboot over and over I have it plugged into the BT test socket at the moment, can you run some tests or something please.

Thank you

Re: Internet connection is down and Intermittent.

Mandisa-TT — Wed, 24 Sep 2025 12:32:31 GMT

Not a problem, I will run checks on your account, please confirm what issue you are experiencing at the moment, dropping connection, slow speed or no internet at all?

Re: Internet connection is down and Intermittent.

eskijo — Wed, 24 Sep 2025 12:37:44 GMT

Dropping connection and slower fluctuating speeds.

Re: Internet connection is down and Intermittent.

eskijo — Wed, 24 Sep 2025 12:45:32 GMT

I sent you a message saying my connection was dropping out and the speed is slower, did you receive it.

Re: Internet connection is down and Intermittent.

Mandisa-TT — Wed, 24 Sep 2025 12:47:43 GMT

Yes, Do you have any active monitoring for life threatening health reasons which is solely dependant upon your TalkTalk Broadband or Telephone line?

For example a care alarm, lifeline, health pendant or fall detector.

Re: Internet connection is down and Intermittent.

eskijo — Wed, 24 Sep 2025 12:48:57 GMT

No nothing like that.

Re: Internet connection is down and Intermittent.

Mandisa-TT — Wed, 24 Sep 2025 12:50:38 GMT

Will you (and anyone who lives with you) be able to contact emergency services while your services remain impacted?

Re: Internet connection is down and Intermittent.

eskijo — Wed, 24 Sep 2025 12:52:12 GMT

Yes I'm ok like that, just try to help me please 🙏

Re: Internet connection is down and Intermittent.

Mandisa-TT — Wed, 24 Sep 2025 12:53:07 GMT

Does the problem occur everywhere you try and use the WiFi, or just in certain parts of the house - for example upstairs, or outside the house?

Re: Internet connection is down and Intermittent.

eskijo — Wed, 24 Sep 2025 12:56:59 GMT

All over the house it's the Wi-Fi dropping out

Re: Internet connection is down and Intermittent.

Mandisa-TT — Wed, 24 Sep 2025 13:00:15 GMT

Our tests show that you may be experiencing WiFi coverage problems. You may also benefit from an upgrade to your Broadbance service. I can see a Full Fibre service is available that would improve the reliability of your service. I would recommend an upgrade to our Fibre 65 service, along with Total Home WiFi to ensure good WiFi coverage in your home. This service provides boosters that extend your WiFi coverage throughout your home.

Would you like to know more about your upgrade options?

Yes, discuss upgrade recommendation
No, decline upgrade recommendation

Re: Internet connection is down and Intermittent.

eskijo — Wed, 24 Sep 2025 13:02:55 GMT

No so you are saying that there is nothing wrong with my router or Wi-Fi.