topic Re: Customer services in Broadband

Customer services

eskijo — Tue, 30 Sep 2025 08:42:30 GMT

Is there anybody here who can help me with customer service please.

Re: Customer services

fr8ys — Tue, 30 Sep 2025 09:41:33 GMT

Is this in connection with your router / connection issue?

What form of customer service do you want? Staff here have been helping as have agents you have been phoning, so you will need to elaborate on your comment.

If you want to make a formal complaint, then follow the complaints procedure at the foot of each web page, but please note once you go down this route no other staff here, or in any other service department can interact with you on your complaint issue.

Re: Customer services

eskijo — Tue, 30 Sep 2025 10:46:44 GMT

It's not a complaint I'm grateful for all who have tried to help me, I just had a few questions about my package that's all.

Thanks for your replies and time

Re: Customer services

fr8ys — Tue, 30 Sep 2025 11:10:51 GMT

If it's general then staff here can look at on the forum. If it's specific they may be able to do by PM, but in general I'd try Chat or phone to discuss as it may be sensitive to put on the open forum.

Re: Customer services

Philile-TT — Tue, 30 Sep 2025 12:15:53 GMT

Hi there @eskijo I will be glad to assist you. And as @fr8ys has mentioned we can speak on the private message option if it is account specific.

Re: Customer services

eskijo — Wed, 01 Oct 2025 09:32:26 GMT

Just an update, I had some excellent customer service and support on live chat yesterday.

A new router is on its way.

Thank you to all how replied to my posts and gave their time.

Thank you 🙏

Re: Customer services

Philile-TT — Wed, 01 Oct 2025 09:46:59 GMT

@eskijo that great, thank you for the update.