topic Broadband mail rejections in Broadband

Broadband mail rejections

MOCC1 — Sun, 05 Oct 2025 11:17:58 GMT

I am getting sent emails rejected at random with various messages including 'contact your service provider as part of their network is on our blocked list' This seems to have become a regular but random occurrence over the last week or so.

Re: Broadband mail rejections

KeithFrench — Sun, 05 Oct 2025 12:37:15 GMT

If they are being rejected due to your router's WAN IP address on a blocked list, not knowing which one, there should be a link allowing you to challenge this. Obviously, with links in emails, be very careful that the link is genuine & not a scam.

Another way is to force a new WAN IP address, which can be easy or not, depending on the type of package that you have:-

ADSL broadband - turn the router off for at least 30 mins.
Fibre to the cabinet & copper wires to the house - turn the router off overnight, but even then, the WAN IP address may not change. If that is the case, try turning the router off for longer.
Full Fibre - turn the router & ONT off for at least 30 mins.

Re: Broadband mail rejections

mandisa1-TT — Wed, 15 Oct 2025 07:24:26 GMT

Thank you so much for the support @KeithFrench

Hi there @MOCC1 Please confirm if you were able to complete the steps provided by @KeithFrench?

Re: Broadband mail rejections

MOCC1 — Wed, 15 Oct 2025 08:46:40 GMT

Thanks - seems to have worked .

Re: Broadband mail rejections

mandisa1-TT — Wed, 15 Oct 2025 09:55:42 GMT

Wonderful news, I take it you know where to find us should you need any help in future. Enjoy the rest of your day.