topic Re: can I change the address to which the equipment return bag will be sent? in Broadband

can I change the address to which the equipment return bag will be sent?

diannetlr — Fri, 03 Oct 2025 12:51:46 GMT

Hello,

I have just ended my broadband contract but am no longer an occupant of the house to which I assume the Equipment Return bag will be sent. Unfortunately, the cost for me to set up a TRM redirection would be the same as just keeping the router... So if you could send it to a different address and I could post it back for recycling I'd highly appreciate it.

Re: can I change the address to which the equipment return bag will be sent?

Gliwmaeden2 — Fri, 03 Oct 2025 16:26:26 GMT

Please complete your community forum profile details for Talktalk staff to identify your account.

Go via your avatar; settings; find Personal Information. Add your Talktalk account number or landline.

Further down that area, in Private Notes add the address that you need the bag sent to.

SAVE CHANGES

If staff don't pick this up today, it will be Monday before your hear back, @diannetlr. It can then take up to a week for a bag to arrive.

Re: can I change the address to which the equipment return bag will be sent?

mandisa1-TT — Mon, 06 Oct 2025 07:44:04 GMT

Thank you so much for the support @Gliwmaeden2

Hi there @diannetlr I would love to assist you with your query. I have ordered the returns bag and it will be sent out to the address you have provided. You should receive it within 3-5 working days