topic Re: Broadband (ethernet/ADSL & wifi) keeps dropping out in Broadband

Broadband (ethernet/ADSL & wifi) keeps dropping out

Hotblack1 — Thu, 18 Sep 2025 14:41:26 GMT

I normally connect to my router via ethernet cable then another cable direct to my phone line via a filter. For about a week my internet connection has been very intermittant/slow and I've tried changing cables etc. but the problem continues. The issue is the same if I use the WiFi connection.

My initial fault/service request (REP-16021258) noted an issue and it was corrected but the problem has returned. The connection failed during another service request so I don't know if it's being followed up (REP-16039372).

Help!

Re: Broadband (ethernet/ADSL & wifi) keeps dropping out

mandisa1-TT — Thu, 18 Sep 2025 14:59:00 GMT

Hi there @Hotblack1 We will need to complete diagnostic checks to detect the fault and advise you on the best resolution to fix the fault, just to confirm are you messaging us from home?

Re: Broadband (ethernet/ADSL & wifi) keeps dropping out

Hotblack1 — Thu, 18 Sep 2025 16:15:21 GMT

Hello - yes, I'm at home.

Re: Broadband (ethernet/ADSL & wifi) keeps dropping out

mandisa1-TT — Thu, 18 Sep 2025 16:18:59 GMT

Can you please confirm the issue you are currently having. Is it slow speeds or dropping connection?

Re: Broadband (ethernet/ADSL & wifi) keeps dropping out

Hotblack1 — Thu, 18 Sep 2025 16:27:27 GMT

Yes, I'm at home.

Re: Broadband (ethernet/ADSL & wifi) keeps dropping out

Hotblack1 — Thu, 18 Sep 2025 16:30:19 GMT

Both - connection speed varies between 16mbs and 60mbs and connection drops. The connection might work for an hour or it might drop after just a minute or two. Very frustrating!

Re: Broadband (ethernet/ADSL & wifi) keeps dropping out

mandisa1-TT — Thu, 18 Sep 2025 16:31:25 GMT

Can you please confirm the issue you are currently having. Is it slow speeds or dropping connection?

Re: Broadband (ethernet/ADSL & wifi) keeps dropping out

Hotblack1 — Thu, 18 Sep 2025 16:32:57 GMT

Slow speed AND dropping connection.

Re: Broadband (ethernet/ADSL & wifi) keeps dropping out

mandisa1-TT — Thu, 18 Sep 2025 16:37:27 GMT

Thank you. Do you have any active monitoring for life threatening health reasons which is solely dependent upon your Talk Talk Broadband or Telephone line?

For example a care alarm, lifeline, health pendant or fall detector.

Re: Broadband (ethernet/ADSL & wifi) keeps dropping out

Hotblack1 — Thu, 18 Sep 2025 16:38:10 GMT

No.

Re: Broadband (ethernet/ADSL & wifi) keeps dropping out

mandisa1-TT — Thu, 18 Sep 2025 16:47:58 GMT

Does the problem occur everywhere you try and use the Wi-Fi, or just in certain parts of the house - for example upstairs, or outside the house?

Re: Broadband (ethernet/ADSL & wifi) keeps dropping out

Hotblack1 — Thu, 18 Sep 2025 16:53:54 GMT

The router is next to my computer and I do not use wifi in any other part of the house. The connection drops whether I use wifi or ethernet.

Re: Broadband (ethernet/ADSL & wifi) keeps dropping out

ferguson — Thu, 18 Sep 2025 17:44:23 GMT

You said at the outset: "I normally connect to my router via ethernet cable then another cable direct to my phone line via a filter." Can you just clarify this a wee bit? What "other" cable? And do you not have a pre-filtered master socket?

Re: Broadband (ethernet/ADSL & wifi) keeps dropping out

Hotblack1 — Thu, 18 Sep 2025 17:54:16 GMT

Hi - my connection path is:

computer to router via ethernet cable then from the router it's an ADSL cable with rj11 connectors to the filter at main phone socket where the line enters the property. I prefer a 'cabled' connection rather than wifi as I feel it's more secure (laptop is in flightmode).

Hope that clarifies.

Re: Broadband (ethernet/ADSL & wifi) keeps dropping out

ferguson — Thu, 18 Sep 2025 19:15:31 GMT

OK, thanks for that. I am puzzled by something else you said though, namely variations between 16 Mbps and 60Mbps? The upper is way beyond the capabilities of an ADSL connection.

Re: Broadband (ethernet/ADSL & wifi) keeps dropping out

Hotblack1 — Fri, 19 Sep 2025 07:36:06 GMT

I'm on fibre 65 to the house and usually get 67mbs. The router is connected to the phone socket via what I believe is known as an ADSL cable with rj11 connectors either end.

Anyway, I think TalkTalk should be able to handle the issue as they identified a problem at their end last week.

Enjoy your weekend.

Re: Broadband (ethernet/ADSL & wifi) keeps dropping out

sabelo-TT — Fri, 19 Sep 2025 07:42:37 GMT

We understand @Hotblack1 as I am checking on this matter on my end to see if I am able to detect any issues on your line. If I may double check, do you find that your internet cuts out whenever you make or receive phone calls from your landline?

Re: Broadband (ethernet/ADSL & wifi) keeps dropping out

Hotblack1 — Fri, 19 Sep 2025 07:58:27 GMT

I don't use my phone very much so I'm not sure if the phone causes any issues. The broadband connection has been dropping since last week however it appears stable (but slow) at the moment.

Re: Broadband (ethernet/ADSL & wifi) keeps dropping out

sabelo-TT — Fri, 19 Sep 2025 08:02:29 GMT

Do you regularly turn your broadband router off? For example, do you switch your router off at night?

Re: Broadband (ethernet/ADSL & wifi) keeps dropping out

Hotblack1 — Fri, 19 Sep 2025 08:05:33 GMT

No, the router is switched on all the time.