topic Re: Unable to log into a specfic website in Broadband

Unable to log into a specfic website

Tinag2 — Sun, 19 Oct 2025 09:11:49 GMT

I have been unable to log into a website for over a week now. I need this website for work and everyone else in the company can access it. I have tried all of the things that are recommended online but still nothing. I have turned my router off for 30 minutes but again, nothing. Please help.
This is the error message I am getting on my windows network adadper troublehshooter:

Your computer appears to be correctly configured, but the device or resource (websites name) is not responding

Detected

Contact your network administrator or Internet service provider (ISP)

Completed

Windows can't communicate with the device or resource (websites name). The computer or service you are trying to

Details about wireless network adapter diagnosis: 

For complete information about this session see the wireless connectivity information event.

Helper Class: Native WiFi MSM
 Initialise status: Success

Information for connection being diagnosed
 Interface GUID: 88c87675-cb81-4075-ac46-43ef7cff778e
 Interface name: Intel(R) Dual Band Wireless-AC 3160
 Interface type: Native WiFi
 Profile: TALKTALK9C41B3
 SSID: TALKTALK9C41B3
 SSID length: 14
 Connection mode: Infra
 Security: Yes
 Connect even if network is not broadcasting: No

Result of diagnosis: There may be problem

Re: Unable to log into a specfic website

fr8ys — Sun, 19 Oct 2025 09:55:46 GMT

Hi,

Have you tried changing the DNS servers on your router to something like Google's?

if not, log in to your TalkTalk router's admin page, find the DNS settings, and manually enter the Google DNS addresses: 8.8.8.8 and 8.8.4.4.

Note though that if you use home safe this will not work as the TalkTalk settings are required for this.

If it works it confirms that it is the TalkTalk dns servers blocking this. It may be that they have found, or think they have found malware in the site and so blocked this.

If you do use Homesafe, try adding the website to your exceptions list.

Hope this helps.

Re: Unable to log into a specfic website

Tinag2 — Sun, 19 Oct 2025 10:50:10 GMT

I've tried changing the DNS as advised but the issue is still happening, with the same error message.

Re: Unable to log into a specfic website

fr8ys — Sun, 19 Oct 2025 11:26:07 GMT

Ok, thanks for trying.

You are in the staff's queue for a response. They are back tomorrow.

What is the website address that you cant access? Can you put this in your private notes field (see later) so staff can look into.

For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
You can also add your account number in the private notes field, which only you and the support staff can view.
Please post back when done.
Thank you

Re: Unable to log into a specfic website

Tinag2 — Sun, 19 Oct 2025 11:42:23 GMT

Thank you for the help. I have updated my personal details including the website URL and account details.

Re: Unable to log into a specfic website

mandisa1-TT — Mon, 20 Oct 2025 09:45:23 GMT

Hi there @Tinag2 I would love to assist you with your query, please confirm if you have VPN installed?

Re: Unable to log into a specfic website

Tinag2 — Mon, 20 Oct 2025 09:57:34 GMT

Hi no it doesn't look like it. I have gome to the VPN settings and it just says add a VPN. Thanks

Re: Unable to log into a specfic website

mandisa1-TT — Mon, 20 Oct 2025 10:08:08 GMT

Thank you for confirming that for me, Are you messaging us from home?

Re: Unable to log into a specfic website

Tinag2 — Mon, 20 Oct 2025 10:10:53 GMT

Yes I'm at home but I'm currently working.

Re: Unable to log into a specfic website

mandisa1-TT — Mon, 20 Oct 2025 10:12:53 GMT

We will need to complete diagnostic checks to detect the problem, will this be okay with you? as you have stated you are currently working

Re: Unable to log into a specfic website

Tinag2 — Mon, 20 Oct 2025 10:26:20 GMT

Can you do this while I'm working? If not it will have to be after 5pm.

Re: Unable to log into a specfic website

mandisa1-TT — Mon, 20 Oct 2025 10:50:45 GMT

Do you have any active monitoring for life threatening health reasons which is solely dependent upon your TalkTalk Broadband or Telephone line?

For example a care alarm, lifeline, health pendant or fall detector.

Re: Unable to log into a specfic website

Tinag2 — Mon, 20 Oct 2025 10:57:11 GMT

No, none of the listed.

Re: Unable to log into a specfic website

mandisa1-TT — Mon, 20 Oct 2025 11:03:24 GMT

Thank you, Do you see a blocked webpage notification message when attempting to access the site you experience problems with?

Re: Unable to log into a specfic website

Tinag2 — Mon, 20 Oct 2025 11:06:23 GMT

It says the connection is not secure. (this is under the (i) next to the URL

Re: Unable to log into a specfic website

mandisa1-TT — Mon, 20 Oct 2025 11:12:59 GMT

Thank you, What browser are you using?

Re: Unable to log into a specfic website

Tinag2 — Mon, 20 Oct 2025 11:14:40 GMT

Chrome and I have made sure it's up to date. I have also tried it through edge and icognito mode.

Re: Unable to log into a specfic website

mandisa1-TT — Mon, 20 Oct 2025 11:19:35 GMT

We'll need you to clear your browser cache please.

Re: Unable to log into a specfic website

Tinag2 — Mon, 20 Oct 2025 11:21:03 GMT

I think Thursday 9th was the last time I was able to access it and have checked and no-one else in the company is having this issue.

Re: Unable to log into a specfic website

mandisa1-TT — Mon, 20 Oct 2025 11:23:50 GMT

Thank you so much for confirming that. There is an update on the incident reports that some websites may be unavailable to users, Some banking, gaming, and social media websites may be impacted. However this was updated today. We'll need you to clear your browser cache please.