topic Re: FAST 5364 wifi hub - Port Forward or DMZ just can't be set in Broadband

FAST 5364 wifi hub - Port Forward or DMZ just can't be set

ronaldtao — Wed, 15 Oct 2025 19:39:08 GMT

I have a FAST 5364 wifi hub, with firmware version SG4K100208.

1. When I tried to add new port forward, it will keeps complains my port number can't have -, but there is never a - in the port number

2. When I tried to add DMZ, it just says it could not complete

Re: FAST 5364 wifi hub - Port Forward or DMZ just can't be set

siphosethu-TT — Thu, 16 Oct 2025 08:29:05 GMT

Hi there @ronaldtao, please use the link below to set up port forwarding. Thanks

Set up port forwarding

Re: FAST 5364 wifi hub - Port Forward or DMZ just can't be set

siphosethu-TT — Thu, 16 Oct 2025 08:30:06 GMT

Please confirm how it goes once you've tried the steps on the link. Thanks

Re: FAST 5364 wifi hub - Port Forward or DMZ just can't be set

ronaldtao — Thu, 16 Oct 2025 11:56:11 GMT

Re: FAST 5364 wifi hub - Port Forward or DMZ just can't be set

siphosethu-TT — Thu, 16 Oct 2025 12:42:11 GMT

I'll escalate the matter for you, I'll get back to you as soon as I have feedback. Thanks

Re: FAST 5364 wifi hub - Port Forward or DMZ just can't be set

KeithFrench — Mon, 27 Oct 2025 10:56:08 GMT

Normally, @ronaldtao when you see the error that something wrong happened, you need to do a factory reset on the router. This can be especially true with hardware revision 3 on the 5364; V4 is not affected by this.

Re: FAST 5364 wifi hub - Port Forward or DMZ just can't be set

siphosethu-TT — Mon, 27 Oct 2025 11:00:47 GMT

Hi there @ronaldtao, please complete the factory reset as @KeithFrench suggested. Will take it from there afterwards.

Thank you @KeithFrench