topic Re: Dying Router in Broadband

Dying Router

PaulBram — Sun, 26 Oct 2025 15:26:48 GMT

I think my router is dying. Talktalk Wifi Hub. Its been fine for years but has started to keep rebooting itself. It started about three weeks ago. No change to the hardware or software that might have triggered it. Ive done all the checks. Reset. Reset to factory settings. Multiple times. Sometimes it stays up for a while but then does another reset. I usually have a NAS connected. It does the same whether its connected or not. I've done all the line tests, checked cables etc and the box is well ventilated and not hot.

Any other checks to try appreciated!

Re: Dying Router

fr8ys — Sat, 25 Oct 2025 21:15:21 GMT

Hi,
You are in the staff's queue for a response.
For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
You can also add your account number in the private notes field, which only you and the support staff can view.
Please post back when done.
Thank you

Re: Dying Router

nambuso-TT — Mon, 27 Oct 2025 08:56:03 GMT

Hi there @PaulBram. I am very sorry to hear this. I will look into this for you. Please confirm the status of the light in front of the router.

Re: Dying Router

PaulBram — Mon, 27 Oct 2025 09:24:10 GMT

Thank you. The status lights are ok orange then solid white when connected. The problem is the box keeps rebooting itself for no apparent reason. I’ve tried different sockets etc.

Re: Dying Router

nambuso-TT — Mon, 27 Oct 2025 09:35:53 GMT

So when the box reboots itself you are left with no connection?

Re: Dying Router

PaulBram — Mon, 27 Oct 2025 11:32:27 GMT

No. It reboots and reconnects. The problem is that it keeps rebooting frequently. About hourly. My suspicion is it’s a hardware fault.

Re: Dying Router

nambuso-TT — Mon, 27 Oct 2025 11:35:10 GMT

The rebooting lasts for how long?

Re: Dying Router

PaulBram — Mon, 27 Oct 2025 12:02:33 GMT

A minute or two. It’s like the normal boot process.

Re: Dying Router

PaulBram — Mon, 27 Oct 2025 12:03:20 GMT

A minute or two like the normal booting process.

Re: Dying Router

nambuso-TT — Mon, 27 Oct 2025 12:09:23 GMT

Okay thanks for letting me know and does this happen at the specific time of the day?

Re: Dying Router

PaulBram — Mon, 27 Oct 2025 14:05:37 GMT

Hi. Not at any specific time. It happens continually about every hour

Re: Dying Router

nambuso-TT — Mon, 27 Oct 2025 14:12:53 GMT

Okay thank you for letting me know.

Re: Dying Router

nambuso-TT — Mon, 27 Oct 2025 14:39:25 GMT

Since you mentioned that the router is continually rebooting itself every hour. I will need to send you a new router, please test it and let us know how it that goes. Before sending the router I will need you to please confirm the address that you would like us to send the router to. Please send the address privately.

Re: Dying Router

PaulBram — Mon, 27 Oct 2025 14:46:59 GMT

Thank you. Address sent.

Re: Dying Router

nambuso-TT — Mon, 27 Oct 2025 14:50:45 GMT

Perfect😊 I have ordered a new router for you, and it should be delivered in the next 2-3 working days.