topic Re: WiFi regularly dropping, suspect the Router in Broadband

WiFi regularly dropping, suspect the Router

Lasertek — Mon, 27 Oct 2025 18:11:39 GMT

Hi been with TalkTalk what seems forever (15-20 years?) and this is my second replacement Fast router that was about 3 years ago and has been faultless since then until now.

Over the past week I have monitored the router and randomly the WiFi drops out as my Google speaker doesn't respond and our household phones revert to data. A router reboot solves the problem but eventually it happens again.

My system tests ok and nothing is new at my end. I'm sure it's the router starting to fail, it's the TalkTalk WiFi Hub, version SG4K100208. Can you please check and send a replacement router so I can try. Many thanks.

Re: WiFi regularly dropping, suspect the Router

ferguson — Mon, 27 Oct 2025 18:48:11 GMT

Is it just the WiFi connection dropping, or the router completely i.e. what is the status light doing when this happens? Subject to that, this has been flagged to the support team team for you and they should respond when they are back online tomorrow.

Re: WiFi regularly dropping, suspect the Router

Lasertek — Mon, 27 Oct 2025 18:53:55 GMT

Thanks for replying. WiFi only, in fact primarily the 2G Band isn't discoverable and many of my devices only have this. I must admit never looked at the light as a power off/on resolves the issue.

Re: WiFi regularly dropping, suspect the Router

Lasertek — Mon, 27 Oct 2025 23:39:03 GMT

11.20pm and noticed my Tapo plugs aren't responding and in checking the 2G WiFi is again not present 😞.

Re: WiFi regularly dropping, suspect the Router

amahle-TT — Tue, 28 Oct 2025 07:48:50 GMT

Hi there @Lasertek, we are sorry for this we will look into it issue for you. Please confirm if you are messaging us from home.

Re: WiFi regularly dropping, suspect the Router

Lasertek — Tue, 28 Oct 2025 07:58:02 GMT

Yes, messaging from home.

At 07.45am and the 2G is down again.

Re: WiFi regularly dropping, suspect the Router

amahle-TT — Tue, 28 Oct 2025 08:04:42 GMT

Thank you for confirming, we will run diagnostics for you please confirm if you have any active monitoring for life threatening health reasons which is solely dependant upon your TalkTalk Broadband or Telephone line?

For example a care alarm, lifeline, health pendant or fall detector.

Re: WiFi regularly dropping, suspect the Router

Lasertek — Tue, 28 Oct 2025 08:07:25 GMT

No life threatening equipment or monitoring used.

Re: WiFi regularly dropping, suspect the Router

amahle-TT — Tue, 28 Oct 2025 08:08:36 GMT

Noted, so does the problem occur everywhere you try and use the WiFi, or just in certain parts of the house - for example upstairs, or outside the house?

Re: WiFi regularly dropping, suspect the Router

Lasertek — Tue, 28 Oct 2025 08:12:05 GMT

Everywhere. The router 2G band just disappears from the connected list but the 5G is still present. Only a reboot resolves the issue but is only temporary until it drops again.

Re: WiFi regularly dropping, suspect the Router

amahle-TT — Tue, 28 Oct 2025 08:15:31 GMT

Our tests show that you may be experiencing WiFi coverage problems. To address this, I would recommend Total Home WiFi to ensure good WiFi coverage in your home. This service provides boosters that extend your WiFi coverage throughout your home.

Would you like to know more about your upgrade options?

please do reply using a yes or a no, thanks.

Re: WiFi regularly dropping, suspect the Router

Lasertek — Tue, 28 Oct 2025 08:19:48 GMT

I'm sorry but that diagnosis isn't possible. My current setup are only a meter apart and as I type I'm 2 metres from my router as well as 3 tapo plugs. My set up has never changed for years and the only fault factor is the router. I hope you are not wanting to use this as a sales pitch to sell additional equipment. 😥

Re: WiFi regularly dropping, suspect the Router

amahle-TT — Tue, 28 Oct 2025 08:24:19 GMT

We are still running checks for this to be resolved, please do confirm if you would like to know more about our upgrade options. Please reply using a yes or a no so we can proceed with checks, thanks.

Re: WiFi regularly dropping, suspect the Router

Lasertek — Tue, 28 Oct 2025 08:25:01 GMT

Re: WiFi regularly dropping, suspect the Router

amahle-TT — Tue, 28 Oct 2025 08:26:31 GMT

Thank you for confirming @Lasertek, I'll need you to perform some checks. Can you tell me what type of device you are using when you experience problems?

If the problem you're experiencing is affecting more than one device, what's the main device you can use for testing with me now?

Re: WiFi regularly dropping, suspect the Router

Lasertek — Tue, 28 Oct 2025 08:31:31 GMT

My Android mobile phone which is fully up to date and two other phones in my home and all 2G connected devices then are off line until a router reboot.

As I have mentioned several times the Router 2G WiFi just drops from the connected available WiFi list.

Re: WiFi regularly dropping, suspect the Router

amahle-TT — Tue, 28 Oct 2025 08:37:04 GMT

Based on what you've told me it seems you may have an issue with WiFi coverage in part of your home.

Your WiFi signal can be affected by obstructions - like thick walls and furniture - between your devices and the WiFi Hub, as well as interference from other electrical devices. The distance from the WiFi Hub will also affect it.

You can help minimise the effect of these by ensuring the best possible location of your WiFi Hub equipment.

I can check this with you now.

Re: WiFi regularly dropping, suspect the Router

amahle-TT — Tue, 28 Oct 2025 08:37:25 GMT

Is the WiFi Hub located close (within 1 metre) of any large electrical appliances?

Examples of appliances that may cause issues:

TV
Set Top Box
Washing machine, drier and other large appliances
Microwave

Re: WiFi regularly dropping, suspect the Router

Lasertek — Tue, 28 Oct 2025 08:40:59 GMT

I've been with TalkTalk for nearly 20 years and my equipment has been in the same location and my WiFi coverage has been excellent for at least 6 years since the new faster routers were supplied. This router has been perfect for 3 years since this replaced a previous failing router. I'll do your tests to satisfy your process.

Re: WiFi regularly dropping, suspect the Router

amahle-TT — Tue, 28 Oct 2025 08:43:25 GMT

Is the WiFi Hub located close (within 1 metre) of any large electrical appliances?

Please do reply using a yes or a No, thanks.