topic Replacement Router Request in Broadband

Replacement Router Request

Aaron1974 — Sat, 01 Nov 2025 22:22:43 GMT

Can I have a new Router sent please. I replaced my old router with an Asus one about 5 years ago and having had line problems the Engineer who visited to check our lines believe it is the router. Whilst they had reset the speed on the line and it was stable for a couple of days, download speed has now dropped 20Mbps.

Many thanks

Re: Replacement Router Request

ferguson — Sat, 01 Nov 2025 22:25:34 GMT

Do you not have a TalkTalk router at all? If not, what happened to it?

Re: Replacement Router Request

Aaron1974 — Sun, 02 Nov 2025 17:20:10 GMT

I have 2 older Talktalk routers. The last one was playing up a bit and I bought a higher spec one about 5 years ago.

Re: Replacement Router Request

ferguson — Sun, 02 Nov 2025 17:38:28 GMT

OK, but do you have one that you can try just for testing purposes? The support team are unlikely to be able to help with a third-party router.

Re: Replacement Router Request

Philile-TT — Mon, 03 Nov 2025 07:31:55 GMT

Hi there @Aaron1974 you have 2 threads, I will close this thread as duplicate. Please check on the other thread @ferguson has asked if you have a full fibre connection?