topic Re: Returning bag in Broadband

Returning bag

CLHWDE — Wed, 22 Oct 2025 15:17:24 GMT

Hi, I left Talk Talk in Aug/Sep, but no returning bag has been delivered to me despite I was told so. How do I request the bag please? Thanks

Re: Returning bag

nambuso-TT — Wed, 22 Oct 2025 15:22:32 GMT

Hi there @CLHWDE. I am very sorry to hear that you've had to contact us regarding the returns bag however you've come to the right place, I will sort this out for you.

In order for me to send out the returns bag, I will need you to provide the address you would like us to send the returns bag to, please send me a private message with the address. Thanks:)

Re: Returning bag

CLHWDE — Wed, 22 Oct 2025 15:35:31 GMT

@nambuso-TT Thanks for your reply. I've sent you a private message. Many thanks 🙂

Re: Returning bag

nambuso-TT — Wed, 22 Oct 2025 15:42:05 GMT

Thank you very much for the information, I have ordered a returns bag for you and it should be delivered within 3-5 working days:)

Re: Returning bag

nambuso-TT — Wed, 22 Oct 2025 16:12:09 GMT

Is there anything else that you would like me to assist you with today?

Re: Returning bag

CLHWDE — Fri, 31 Oct 2025 13:13:06 GMT

Hi again,

@nambuso-TT

I have not received a return bag yet after 7 working days.

Re: Returning bag

mandisa1-TT — Fri, 31 Oct 2025 13:14:33 GMT

Hi there @CLHWDE I will look into this for you.

Re: Returning bag

mandisa1-TT — Fri, 31 Oct 2025 13:25:03 GMT

While i look into the returns bag issue for you, can you please confirm what router you have? is a SAGECOM router?

Re: Returning bag

CLHWDE — Fri, 31 Oct 2025 13:51:25 GMT

I've pre-wrapped it, have to unwrap tomorrow to find out.

Why the question now after you confirmed the bag will be posted 😞

I will reply tomorrow. Thanks.

Re: Returning bag

mandisa1-TT — Fri, 31 Oct 2025 13:54:28 GMT

I am sorry for that, the reason i ask is because you will only need to return the equipment if it is a SAGECOM router.

Re: Returning bag

CLHWDE — Sun, 02 Nov 2025 11:42:08 GMT

ZYXEL is on front panel. Is this what you were querying?

What do I do with this router if I cannot return this model?

I understand the supplier are responsible for recycling the equipment...?

Thanks

Re: Returning bag

Gliwmaeden2 — Sun, 02 Nov 2025 13:49:23 GMT

Full information about recycling / returning equipment can be found here, @CLHWDE:

https://help-centre.talktalk.co.uk/Manage_account/More_account_support/Returning_your_TalkTalk_equipment

Re: Returning bag

Philile-TT — Mon, 03 Nov 2025 07:28:04 GMT

@Gliwmaeden2 thank you.

Re: Returning bag

CLHWDE — Wed, 05 Nov 2025 09:47:21 GMT

Many thanks for the information!

Do I send the router to the WEEE Returns TalkTalk c/o Ingram Micro ... [...] , do I include my account # etc?

Re: Returning bag

Philile-TT — Thu, 06 Nov 2025 11:27:45 GMT

No, you do not need to include your account number when you recycle old equipment.