topic Re: Bt call saying internet is public not private in Broadband

Bt call saying internet is public not private

Counttuten — Thu, 06 Nov 2025 08:44:14 GMT

Hi there, just had a call from BT on landline saying their techs had found my internet was public and not private so I need to change ip adress or hackers could access my internet etc even sent me an email from btcomms@info.bt.com is this a thing or another scam?

Re: Bt call saying internet is public not private

amahle-TT — Thu, 06 Nov 2025 08:49:58 GMT

Hi there @Counttuten, please confirm if you have received any suspicious emails or scam emails? you can also refer to the link below to know more

Phishing emails - everything you need to know

Re: Bt call saying internet is public not private

fr8ys — Thu, 06 Nov 2025 09:38:05 GMT

@Counttuten while you discuss if this is a scam with @amahle-TT if you have any concerns regarding your IP address, turn off your router for at least 30 minutes, and if a full fibre customer, your ONT box too as this will start a new session and allocate a new IP.

Btw, If it was BT supposedly calling you, it suggests a scam as you are not a BT customer.

Re: Bt call saying internet is public not private

amahle-TT — Thu, 06 Nov 2025 09:40:49 GMT

Thank you @fr8ys.

Re: Bt call saying internet is public not private

Gliwmaeden2 — Thu, 06 Nov 2025 11:19:26 GMT

@Counttuten, it will be a variant of the scam where they pretend to be Microsoft etc. They are just trying to sound plausible by saying BT.

Your Internet doesn't even have a static IP address anyway, as a residential service, so it was absolute rubbish.

Re: Bt call saying internet is public not private

nambuso-TT — Thu, 13 Nov 2025 09:21:33 GMT

Thank you for your guidance, @Gliwmaeden2. @Counttuten , please keep us updated on whether the steps recommended by @fr8ys were effective. Thanks!

Re: Bt call saying internet is public not private

KeithFrench — Fri, 14 Nov 2025 22:14:55 GMT

BT has no direct contact with TalkTalk customers; therefore, it is a definite scam.

Re: Bt call saying internet is public not private

Mandisa-TT — Mon, 17 Nov 2025 07:15:15 GMT

Hi @Counttuten let us know if you have reported the email and if there is anything else we can assist you with.

Re: Bt call saying internet is public not private

Counttuten — Mon, 17 Nov 2025 09:04:28 GMT

Hey there Amahle, sorry yeah I reported the email as a scam but deleted it?! Thanks for all your help ;o)

Re: Bt call saying internet is public not private

Mandisa-TT — Mon, 17 Nov 2025 09:06:22 GMT

Great! If you need further assistance, please feel free to reach out. Take care!