topic Re: Broadband Contract Mis-selling and Callback Fail in Broadband

Broadband Contract Mis-selling and Callback Fail

Thunder1988 — Wed, 23 Jul 2025 17:24:26 GMT

I have been a TalkTalk customer for over 30 years and my loyalty is pretty much used up!

So...after 3 months of trying I finally get to move onto Full Fibre 65 with VOIP after numerous tries and am told on 28 May that I have to go onto a variable contract, but can call Talk Talk a month after I have gone over to Full Fibre (16 June) and will be put on to a £28 a month contract with no increase for 2 years. I think it odd that I have to wait a month but on the basis of this agree. Yesterday I accordingly ring TalkTalk only to be told they have no record of this. I point out that I wouldn't be ringing to ask for this unless I had been told to! The Agent tells me he will call me back today and we agree he will call me back at 1630. Predictably I sit and wait by the phone from 1600 until 1815...no call back (the third time in the last 3 months this has happened-company policy?)

I feel like I have been mis-sold a contract on the promise that I would be switched over to a fixed one. Can anyone help me get onto the contract I was promised?

Re: Broadband Contract Mis-selling and Callback Fail

siphosethu-TT — Thu, 24 Jul 2025 07:06:50 GMT

Hi there @Thunder1988, I'm very sorry about all of this. Please contact our better value department so they can correct this for you okay. Thanks

03451720088

Monday - Friday 9am - 7pm ; Saturday - 9am - 6pm ; Sunday - Closed

Re: Broadband Contract Mis-selling and Callback Fail

Thunder1988 — Thu, 24 Jul 2025 07:43:34 GMT

OK thank you-I will try that Dept

Re: Broadband Contract Mis-selling and Callback Fail

siphosethu-TT — Thu, 24 Jul 2025 07:49:01 GMT

You are most welcome, do let us know how it goes. Thanks

Re: Broadband Contract Mis-selling and Callback Fail

Thunder1988 — Thu, 24 Jul 2025 10:50:41 GMT

Hi there. The agent I spoke to in Better Value was brilliant and sorted everything out!

Re: Broadband Contract Mis-selling and Callback Fail

nambuso-TT — Thu, 24 Jul 2025 11:24:59 GMT

Thank you very much for letting us know @Thunder1988. I am glad to hear that everything went well:) Should you require further assistance, please do not hesitate to contact us. Thank you for contacting TalkTalk. Have yourself a lovely day.

Goodbye!👋

Re: Broadband Contract Mis-selling and Callback Fail

Runners1231 — Fri, 07 Nov 2025 10:08:57 GMT

I have been told to take a new contract i didn't make or have my account terminated.this is fraud

Re: Broadband Contract Mis-selling and Callback Fail

Mandisa-TT — Fri, 07 Nov 2025 09:57:33 GMT

Hi @Runners1231 To get help, you must start your own thread. To create your own thread, go to the main page for the board in question & click the "Start a topic" button. And we will look into your query.