topic Re: Failed home move attempt, no internet for 6 weeks. in Broadband

Failed home move attempt, no internet for 6 weeks.

jp789 — Mon, 10 Nov 2025 14:00:38 GMT

Has anyone else had to deal with talktalk customer service?

I have never experienced anything like it? I have been lied to, hung up on multiple times, no one seems to have the slightest idea what they are doing.

I have spent hours on the phone no one can fix the issue they usually just end up hanging up on me and I am tied into a contract that I never wanted that was the result of inaccurate information from one on their advisors?

Has anyone had the displeasure of dealing with the terrible customer services? And if so how did you overcome it?

Thanks

Re: Failed home move attempt, no internet for 6 weeks.

nambuso-TT — Mon, 10 Nov 2025 14:09:17 GMT

Hi there @jp789 I am very sorry to hear this. Looking into your account I can see that the estimated completion date for your home move was 07/10/2025 however the status of the order is showing as cancelled due to errors occurred. Please do contact the better value department using the below number so that they would be able to look into this for you. Again we do apologize for the inconvenience that this has caused to you.

03451720088
They are open Monday - Friday 9am- 7pm and Saturday 9am- 6pm

Alternatively, you can use the below live chat link:

https://community.talktalk.co.uk/t5/Articles/Our-live-chat-team/ta-p/2230529

Re: Failed home move attempt, no internet for 6 weeks.

jp789 — Mon, 10 Nov 2025 14:34:53 GMT

I have spent over 5 hours on the phone, and over 5 hours in text chat I am absolutely disgusted in talktalk I just want to be released from my contract. I don't want to speak to any more of your advisors they are useless I just want to be released from my contract.

Re: Failed home move attempt, no internet for 6 weeks.

ferguson — Mon, 10 Nov 2025 14:53:01 GMT

I understand how you feel. But you cannot cancel your contract via the community, you need to contact them directly.

Re: Failed home move attempt, no internet for 6 weeks.

nambuso-TT — Mon, 10 Nov 2025 15:01:41 GMT

We really do understand your frustrated however as @ferguson mentioned we are unable to cancel your contract on this platform.

Re: Failed home move attempt, no internet for 6 weeks.

jp789 — Mon, 10 Nov 2025 15:18:27 GMT

Yes I have contacted them everyway possible, I am currently in live chat and on hold on the phone? I have been 6 weeks with no internet access and have spent 6 hours+ on the phone and more on live chat getting sent from one department to the other. I just wondered what the community would suggest I do?

Re: Failed home move attempt, no internet for 6 weeks.

ferguson — Mon, 10 Nov 2025 15:21:47 GMT

Try this number, it should get you straight through to the relevant team: 0345 172 5157

Re: Failed home move attempt, no internet for 6 weeks.

nambuso-TT — Mon, 10 Nov 2025 15:25:37 GMT

Thanks for the contact number above @ferguson and @jp789 I’m truly sorry to hear about your frustration and the challenges you've been facing with your internet access. Six weeks without service is certainly is not good given that you pay for your services. It sounds like you've put in so much effort trying to resolve this issue through various channels. Unfortunately, the community is not equipped to assist with specific account issues or technical problems like yours. The department you’re currently in contact with will be best positioned to help you and please use the above number provided by @ferguson for further help. Thanks