topic Re: No internet or phone in Broadband

No internet or phone

Milomoo — Mon, 17 Nov 2025 18:10:36 GMT

I had no internet or phone for 2 days and all I get is bt fixing it now 2 days been told this it is ridiculous I got 8 months left with them but I will be leaving talk talk soon as and will not pay the remaining amount because they have broke their contract with me by not supplying me with the service I payed for I am disabled and need my phone as they know it disgusting this is all I have had for 2 days

Re: No internet or phone

fr8ys — Mon, 17 Nov 2025 19:04:20 GMT

Whoever you were with, if there is a fault on the line, OpenReach need to fix this, so in this instance it doesn't sound like a issue with TalkTalk. They have not broken their contract with you and there should be compensation coming your way if your loss of service comes within agreed regulatory conditions.

However, I see you have mentioned you are disabled and rely on your phone. Did you mention this in your call?

Also have you registered as vulnerable with TalkTalk?

Details on this service can be found here.

You are in the staff's queue for a response.

For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
You can also add your account number in the private notes field, which only you and the support staff can view.
Please post back when done.
Thank you

Re: No internet or phone

Milomoo — Mon, 17 Nov 2025 19:39:14 GMT

Hi yes they know all that yesterday morning I contacted them told them what had happened they said engineers are fixing the problem then today still no internet spoke by watapp to someone who then told me same thing again still no phone or internet this is all I get this reply was yesterday dinner time

There is an issue with the line providing your connection. An engineer is on their way.

They will not need to come into your home.

Re: No internet or phone

fr8ys — Mon, 17 Nov 2025 20:02:32 GMT

If you wish staff here to look into this for you and provide an update, please complete your profile following the link I provided, so your account can be traced.

Thank you.

Re: No internet or phone

Mandisa-TT — Tue, 18 Nov 2025 07:17:44 GMT

Hi @Milomoo Thank you for reaching out and sharing your concerns. I completely understand how frustrating this situation must be, especially given your reliance on the phone service. I sincerely apologize for the inconvenience caused.

I’ve checked your account, and a non-appointed engineer was booked on 16/11/2025. The engineer is scheduled to visit within 2–3 working days to resolve the issue. We are prioritizing this matter and will keep you updated on the progress.

We truly value you as a customer and appreciate your patience while we work to restore your service.