topic TalkTalk WifiHub flashing amber in Broadband

TalkTalk WifiHub flashing amber

DavidLesleyB — Tue, 18 Nov 2025 18:02:40 GMT

Apologies for re-post as found I had a community login attached to TT account from years back, and am unable to attached to the account I posted with yesterday.....

Hello

Since the weekend the TalkTalk internet has been down at home , the box has been flashing amber, I have an open case REP-16216243 but have struggled talking to TalkTalk. Its fibre65 and comes in on like an ADSL telephone line. (we have no phones connected to baylen)

With advice from TT I swtiched router off for 20mins, this does not resolve when switched back on. I then removed front of wall socket and plugged into back of socket (test socket?) - still no change after restart.

Have been in chat for around 8 hours today and nothing happening so did some testing and found....

The wifi network is not available anymore-it does not appear as available on any devices.

I tried disconnecting lan cable and running with just power and broadband cable into router and using wifi.. still no wifi signal.

Plugged Lan cable back in and tried pinging from pc - no reponse as pc not issued ip address. put in a static ip into pc with subnet and gateway.

Pings 20 times ok then goes no reply for a min or two then replies 20times and repeats this cycle over and over, always 20 pings then dead for a bit. bit like router is not starting up fully and re-cycling.

No DHCP or Wifi from the box at all - was considering powering up with nothing connected , only power and seeing if Wifi signal happens? Or perhaps if no broadband connection then everything else does not work? - ive not seen that before.

Is the TT Wifihub router broken?

Thanks D & S

Re: TalkTalk WifiHub flashing amber

KeithFrench — Tue, 18 Nov 2025 22:15:07 GMT

Has the amber flashing light issue been resolved, then?

If the Hub flashes amber, this signifies that the router is not connected to the fibre cabinet. That on its own has nothing to do with Wi-Fi, unless you have two faults, so let's deal with the light behaviour first. What happens @DavidLesleyB if you connect the Wi-Fi Hub to the test socket behind the master socket's removable faceplate via a new or known good microfilter?

Re: TalkTalk WifiHub flashing amber

Gliwmaeden2 — Tue, 18 Nov 2025 22:25:40 GMT

@DavidLesleyB, I am assuming that the other post was here:

https://community.talktalk.co.uk/t5/Broadband/TalkTalk-WifiHub-flashing-amber/td-p/3137642#M883652

I'll lock that post if you are following up on this one, so that staff don't duplicate efforts unnecessarily.

Re: TalkTalk WifiHub flashing amber

mandisa1-TT — Wed, 19 Nov 2025 07:11:21 GMT

Thank you so much for the support @Gliwmaeden2 🙂

Re: TalkTalk WifiHub flashing amber

DavidLesleyB — Wed, 19 Nov 2025 08:27:40 GMT

Yes thats right, thank you.

Re: TalkTalk WifiHub flashing amber

DavidLesleyB — Wed, 19 Nov 2025 08:37:47 GMT

Thanks for the reply. I did remove the faceplate and plug in directly to the socket behind it, this did not resolve the problem - still flashing amber. I will see if I have a spare microfilter to try. As I detailed in my post TT wifi hub if behaving strange, surely the wifi should still broadcast from the box and DHCP service still work with no broadband connection? D&S

Re: TalkTalk WifiHub flashing amber

mandisa1-TT — Wed, 19 Nov 2025 08:43:15 GMT

Hi there @DavidLesleyB I would love to look into this for you, please confirm if you are messaging us from home?

Re: TalkTalk WifiHub flashing amber

DavidLesleyB — Wed, 19 Nov 2025 18:46:30 GMT

Hello, yes I am at home now, just tried changing the micro filter to a known replacement and powered off left 20mins then back on, no joy I'm afraid. I swapped back to original micro filter and restarted. Everything is back to how it normally is , except the filter is plugged into the back of the socket ( the face plate is still removed).

I've checked the incoming cabling as far as I can for damage and looks OK.

Tried a reset (using a paper clip in router for 20 secs) , router reset but still not working - amber flashing light

At moment - amber light flashing, no wifi signal from the router , no dhcp from router.

Getting severe packet loss when pinging router over wired network, check that with router switched off nothing else is on same IP.

Tried router again disconnected from LAN, just broadband connection and power - no wifi signal.

Thanks D&S

Re: TalkTalk WifiHub flashing amber

DavidLesleyB — Wed, 19 Nov 2025 18:47:39 GMT

Yes at home now - just posted more info to the forum about tests done.

D&S

Re: TalkTalk WifiHub flashing amber

Gliwmaeden2 — Wed, 19 Nov 2025 21:40:55 GMT

@DavidLesleyB, support staff are only on here daytime Monday to Friday. If they need to run more checks, you'd need to be at home sometime between 7am and c 5pm.

Re: TalkTalk WifiHub flashing amber

Philile-TT — Thu, 20 Nov 2025 07:15:15 GMT

Hi @DavidLesleyB are you still experiencing issues?

Re: TalkTalk WifiHub flashing amber

DavidLesleyB — Thu, 20 Nov 2025 20:29:25 GMT

Hello, thanks for asking

Yes the internet is still down here.

Something did happen today ...............

At around midday a text came in on the phone from Talk Talk saying that OpenReach had advised Talk Talk that there was a "fault in our area."

I logged into our Talk Talk account to see if this was showing in our open case log in 'My Connection' (which was opened when we reported the fault on Monday) - this case has disappeared completely.

I started again with reporting again and did a line test (which was allowed, even though it was only 4 days since last test) and a new case was created REP-16229819 wlth a message stating OpenReach have detected a fault and will have to go to the exchange and possibly your home.

Then around 2pm this changed to an engineer is on their way to the exchange, they will not come to your home.

That is the last update.

The internet is still down and the broadband box is still flashing amber.

D&S

Re: TalkTalk WifiHub flashing amber

Philile-TT — Fri, 21 Nov 2025 07:06:37 GMT

@DavidLesleyB I will have a look at your repair case.

Re: TalkTalk WifiHub flashing amber

Philile-TT — Fri, 21 Nov 2025 07:10:11 GMT

@DavidLesleyB are you currently at home?

Re: TalkTalk WifiHub flashing amber

Pte1983 — Fri, 21 Nov 2025 13:03:51 GMT

Hi i am also having a issue with my Broadband. Just got back from my daughters and flashing amber light. Tried all trouble shooting plus downloaded the help app too which didnt get me anywhere. Cant seem to get hold of a agent either.

Re: TalkTalk WifiHub flashing amber

KeithFrench — Fri, 21 Nov 2025 13:05:38 GMT

Hi @Pte1983

If you want help, you cannot use someone else's thread.

To get help, you must start your own thread. To create your own thread, go to the main page for the board in question & click the "Start a topic" button.

TalkTalk insists on one thread per problem per customer. Please note, TalkTalk makes the rules, not me.

Thanks.

Re: TalkTalk WifiHub flashing amber

Ianc66 — Sat, 22 Nov 2025 10:00:23 GMT

Same for nearly a week.

Did the remote router tests and registered fault / complaint.

No update from TT since last Monday.

Nobody agent answers with online chat ... despite Sara 'bot' passing you to an 'agent'.

Poor service.

Re: TalkTalk WifiHub flashing amber

Gliwmaeden2 — Sat, 22 Nov 2025 10:19:05 GMT

As in the previous response, @Ianc66, you need to return to the message board and click on start a topic to begin your own thread.

Staff support only deals with the original poster, to avoid any confusion in the replies.

They are not on here at weekends, so once you start your own thread, it will be Monday before you hear from them.

Re: TalkTalk WifiHub flashing amber

Ianc66 — Sat, 22 Nov 2025 10:35:23 GMT

I don't need to start a new thread, just backing up what others have said.

Poor service

Re: TalkTalk WifiHub flashing amber

KeithFrench — Sat, 22 Nov 2025 11:08:21 GMT

@Ianc66

If you want your service fixed, then you do need to create your own thread as advised by @Gliwmaeden2 .