topic No Phone or Broadband in Broadband

No Phone or Broadband

Budgie-TT — Fri, 21 Nov 2025 14:42:45 GMT

For the third day I'm without phone & broadband.

The connection test tells me there is a network fault which is being worked on.

Can you please confirm that this is the case, thank you

Re: No Phone or Broadband

siphosethu-TT — Fri, 21 Nov 2025 14:54:31 GMT

Hi there @Budgie-TT, please note that all incidents are posted on the dashboard and you can access it by clicking on the link below.

Service Status | TalkTalk Help & Support

Re: No Phone or Broadband

siphosethu-TT — Fri, 21 Nov 2025 14:56:24 GMT

If you are not impacted will have to run diagnostics on the issue you are having and I'll need you to be at home, so we can complete the checks if required. Thanks

Re: No Phone or Broadband

Budgie-TT — Fri, 21 Nov 2025 15:27:57 GMT

Please run diagnostics at your convenience.

Thanks

Re: No Phone or Broadband

siphosethu-TT — Fri, 21 Nov 2025 16:20:07 GMT

Let's get started then, is your router currently powered on. Thanks

Re: No Phone or Broadband

Budgie-TT — Fri, 21 Nov 2025 16:21:44 GMT

Yes, it is.

Re: No Phone or Broadband

siphosethu-TT — Fri, 21 Nov 2025 16:28:53 GMT

Are you able to make and receive calls on your landline?

Re: No Phone or Broadband

Budgie-TT — Fri, 21 Nov 2025 16:47:24 GMT

No, I'm not. There is no dial tone

Re: No Phone or Broadband

siphosethu-TT — Fri, 21 Nov 2025 16:50:22 GMT

Will prioritize that and hopefully it resolves everything. There appears to be an incident related to your line or local exchange.

If you give me a moment I’ll check for more information for you.

Re: No Phone or Broadband

siphosethu-TT — Fri, 21 Nov 2025 16:51:03 GMT

Please confirm when you started having these issues.

Re: No Phone or Broadband

Budgie-TT — Fri, 21 Nov 2025 17:03:58 GMT

First noticed on the morning of Wednesday 19th November.

Re: No Phone or Broadband

Gliwmaeden2 — Fri, 21 Nov 2025 18:50:48 GMT

@Budgie-TT, it does sound as though the problem with the network is affecting your service.

Unfortunately there won't be staff support on here before Monday.

Re: No Phone or Broadband

mandisa1-TT — Mon, 24 Nov 2025 07:07:36 GMT

Thank you so much for the support @Gliwmaeden2

Hi there @Budgie-TT Just to confirm has the issue been resolved?

Re: No Phone or Broadband

Budgie-TT — Mon, 24 Nov 2025 09:19:56 GMT

Good morning.

The issue has not been resolved.

We have an intermittent connection this morning. The speed is low at 6 Mbs when connected.

Re: No Phone or Broadband

siphosethu-TT — Mon, 24 Nov 2025 09:26:10 GMT

Hi there @Budgie-TT, please confirm if you are currently at home so we're able to have this looked into for you. Thanks

Re: No Phone or Broadband

Budgie-TT — Mon, 24 Nov 2025 09:29:43 GMT

Hi,

Yes, at home.

Thanks

Re: No Phone or Broadband

siphosethu-TT — Mon, 24 Nov 2025 09:31:53 GMT

Please confirm if you are able to make and receive calls on your landline. Thanks

Re: No Phone or Broadband

Budgie-TT — Mon, 24 Nov 2025 09:34:43 GMT

There is no dial tone and not ringing when called

Re: No Phone or Broadband

mandisa1-TT — Mon, 24 Nov 2025 09:46:01 GMT

It appears the incident affecting your local exchange has still not been resolved - Multiple Exchanges - WN - Service Impacted.
This incident is related to the problem you are experiencing today.

Please be assured we are working to fix it as quickly as possible.

If you want to track the progress in resolving it, you can use our online service status page - www.talktalk.co.uk/servicestatus - for further updates.

If you still have problems once the incident is resolved please ensure you reboot your router before retesting to ensure it attempts to reconnect.

Re: No Phone or Broadband

Budgie-TT — Mon, 24 Nov 2025 09:58:51 GMT

OK. Thanks