topic Re: My fibre 65 via copper wire is slower than normal in Broadband

My fibre 65 via copper wire is slower than normal

Sallyuk65 — Thu, 27 Nov 2025 21:38:12 GMT

My fibre 65 via copper wire over last week and half as been slower then my guaranteed speed, I started on 42 Mbps my guaranteed speed is 37 Mbps and now down 30 Mbps , I have followed the trouble shooting and nothing, I had a engineer out on the 7th November who fix it but as of Tuesday 18th a storm came internet was off when I got up, I spoke to talk talk customer service they sent some one out on 25th November he reset the box replace the front plate of the phone socket, tested the speed and he could not get it working any more then 31 Mbps did not have any equipment to test further and then lefted, my speed is still on the 30 Mbps and it should be 37 Mbps and over and in the case file says it was fixed but it wasn't fixed hope someone can help this keeps happening.

Re: My fibre 65 via copper wire is slower than normal

Divsec — Thu, 27 Nov 2025 23:07:39 GMT

Hi @Sallyuk65 your post has been escalated and you should hear tomorrow.

Sounds like the storm might have done some damage, if you have telephone is that working OK?

Re: My fibre 65 via copper wire is slower than normal

amahle-TT — Fri, 28 Nov 2025 07:21:30 GMT

Hi there @Sallyuk65, we will look into this for you. Please confirm if you are messaging us from home

Re: My fibre 65 via copper wire is slower than normal

Sallyuk65 — Fri, 28 Nov 2025 14:37:53 GMT

Hi Amahle I am at home i checked the speed on the broadband and it as gone down again from 30 mbps to 28 mbps seems keeps going slower

Re: My fibre 65 via copper wire is slower than normal

Sallyuk65 — Fri, 28 Nov 2025 13:56:02 GMT

Yes the phone is working ok

Re: My fibre 65 via copper wire is slower than normal

amahle-TT — Fri, 28 Nov 2025 14:29:49 GMT

Thank you for confirming.

Re: My fibre 65 via copper wire is slower than normal

amahle-TT — Fri, 28 Nov 2025 14:35:21 GMT

Do you have any active monitoring for life threatening health reasons which is solely dependant upon your TalkTalk Broadband or Telephone line?

For example a care alarm, lifeline, health pendant or fall detector.

Re: My fibre 65 via copper wire is slower than normal

Sallyuk65 — Fri, 28 Nov 2025 14:40:38 GMT

No I don't have any

Re: My fibre 65 via copper wire is slower than normal

amahle-TT — Fri, 28 Nov 2025 14:45:17 GMT

Does the problem occur everywhere you try and use the WiFi, or just in certain parts of the house - for example upstairs, or outside the house?

Re: My fibre 65 via copper wire is slower than normal

Sallyuk65 — Fri, 28 Nov 2025 14:49:12 GMT

Everywhere I only have one floor it is a flat

Re: My fibre 65 via copper wire is slower than normal

amahle-TT — Fri, 28 Nov 2025 14:50:19 GMT

Thank you for confirming, the test is still running.

Re: My fibre 65 via copper wire is slower than normal

Sallyuk65 — Fri, 28 Nov 2025 14:59:50 GMT

Ok thanks

Re: My fibre 65 via copper wire is slower than normal

amahle-TT — Fri, 28 Nov 2025 15:01:26 GMT

The line test result has identified an issue that may be caused by equipment and wiring in your home.

These issues are most often caused by problems with internal wiring. Common causes are:

incorrect filter setup
old, worn or damaged wiring
use of an extension cable between the master socket and the router
connecting to a telephone socket other than the master socket - which is the socket where the telephone line enters your property

I'll need to perform the test again with your equipment disconnected to check the most likely cause.

I'll guide you through the steps needed. Once I've retested with the equipment disconnected I'll be able to tell you if an engineer is required or whether there are issues I can investigate with you through further checks.

Re: My fibre 65 via copper wire is slower than normal

amahle-TT — Fri, 28 Nov 2025 15:02:15 GMT

I need to find out what type of master, or main, telephone socket you have so I can give the correct troubleshooting advice.

The master socket will be a white box on a wall, and is where the telephone line connects into your house from outside.

Please browse to https://community.talktalk.co.uk/t5/Articles/Your-guide-to-main-phone-sockets/ta-p/2205432 - this page shows you images of the different socket types so you can identify which you have.

Can you confirm what type of master socket you have please?

NTE 5C mk4

NTE 5C

NTE 5

FTTC

NTE 2000

Non-NTE

Re: My fibre 65 via copper wire is slower than normal

Sallyuk65 — Fri, 28 Nov 2025 15:06:44 GMT

NTE 5C mk 4

Re: My fibre 65 via copper wire is slower than normal

amahle-TT — Fri, 28 Nov 2025 15:08:47 GMT

Is your master telephone socket showing any visible signs of damage?

Re: My fibre 65 via copper wire is slower than normal

Sallyuk65 — Fri, 28 Nov 2025 15:10:22 GMT

No it had a new one fitted by the engineer that came on Tuesday but he couldn't fix the speed

Re: My fibre 65 via copper wire is slower than normal

amahle-TT — Fri, 28 Nov 2025 15:10:58 GMT

Does the faceplate have screws on the front?

Re: My fibre 65 via copper wire is slower than normal

Sallyuk65 — Fri, 28 Nov 2025 15:11:33 GMT

Re: My fibre 65 via copper wire is slower than normal

amahle-TT — Fri, 28 Nov 2025 15:12:37 GMT

I'll now need you to remove the faceplate from your master socket.