topic Re: 12Mbps speed for 65Mbps broadband in Broadband

12Mbps speed for 65Mbps broadband

yjiang — Sun, 23 Nov 2025 19:08:42 GMT

Today I found my broadband download speed decreased to 12Mbps and upload speed to 5Mbps. It seems to be 65Mbps yesterday. Could you please help to fix it. Thanks!

Re: 12Mbps speed for 65Mbps broadband

fr8ys — Sun, 23 Nov 2025 21:51:53 GMT

What have you tried yourself so far to try and improve the speed?

For example, rebooting the router? Turning the router off for 30 minutes to establish a new session? Run a line test within My Account?

If you haven't tried these could you do so and advise if any improvement or no change please.

Staff will then pick up tomorrow when they are back.

Re: 12Mbps speed for 65Mbps broadband

KeithFrench — Sun, 23 Nov 2025 21:52:33 GMT

How is your Fibre 65 delivered, via Fibre To The Cabinet (FTTC) and copper wires to your property or Full Fibre?

Re: 12Mbps speed for 65Mbps broadband

Divsec — Sun, 23 Nov 2025 21:59:38 GMT

Hi @yjiang good advice from @fr8ys and @KeithFrench @ looks like a repeat of your issue back in July, how was that resolved?

Re: 12Mbps speed for 65Mbps broadband

yjiang — Sun, 23 Nov 2025 22:11:16 GMT

I do not know. Nobody told me how the issue was resolved.

Re: 12Mbps speed for 65Mbps broadband

yjiang — Sun, 23 Nov 2025 22:12:30 GMT

Not thorough Fibre and it is copper wires. This was confirmed by engineer visited last time.

Re: 12Mbps speed for 65Mbps broadband

KeithFrench — Sun, 23 Nov 2025 22:14:35 GMT

Hi @yjiang

Have you tried temporarily connecting the router to the test socket behind the Master Socket's removable faceplate? Use a new or known good microfilter when you do this.

Re: 12Mbps speed for 65Mbps broadband

yjiang — Sun, 23 Nov 2025 22:16:57 GMT

I tried rebooted several time by power buttons or by software reboot in route web GUI. Neither does work.

Re: 12Mbps speed for 65Mbps broadband

KeithFrench — Sun, 23 Nov 2025 22:17:58 GMT

What about trying what I have just suggested?

Re: 12Mbps speed for 65Mbps broadband

yjiang — Sun, 23 Nov 2025 22:21:04 GMT

I have no idea about microfilter. The router is connected to a socket through a phone line without any filter.

Re: 12Mbps speed for 65Mbps broadband

KeithFrench — Sun, 23 Nov 2025 22:22:53 GMT

Unless it is a prefiltered master socket, it must have a microfilter. Please could you take a photo of it & include it in your reply?

Re: 12Mbps speed for 65Mbps broadband

yjiang — Sun, 23 Nov 2025 22:27:49 GMT

Re: 12Mbps speed for 65Mbps broadband

ferguson — Sun, 23 Nov 2025 23:05:58 GMT

So a plugin microfilter looks like this:

You should have got a couple with your last router.

If you unclip the faceplate on the phone socket and plug that in to the test socket behind it, followed by your router, then that is a helpful test as to whether the issue is within or outside your property.

Re: 12Mbps speed for 65Mbps broadband

siphosethu-TT — Mon, 24 Nov 2025 08:32:23 GMT

Hi there @yjiang, well it looks like you have a prefiltered master socket. Please confirm if you are currently at home so we're able to run checks on the issue. Thanks

Re: 12Mbps speed for 65Mbps broadband

yjiang — Mon, 24 Nov 2025 08:38:42 GMT

Yeah, I am in home

Re: 12Mbps speed for 65Mbps broadband

siphosethu-TT — Mon, 24 Nov 2025 08:43:20 GMT

Thank you, I'll need you to contact the full fibre team using the number below and they will have this looked into for you. You can also use chat by clicking on the link.

03451720074

Opening Hours:

VOICE - Mon-Fri: 9am-7pm; Sat: 9am-6pm; Sun: closed

https://community.talktalk.co.uk/t5/FutureFibre/bd-p/FutureFibre

Re: 12Mbps speed for 65Mbps broadband

yjiang — Mon, 24 Nov 2025 08:57:12 GMT

I rang the number and some AI voice answer me. I told my issue and AI voice said it will be investigated. I need to go to work.

Re: 12Mbps speed for 65Mbps broadband

siphosethu-TT — Mon, 24 Nov 2025 09:00:50 GMT

I would advise you stay on the line until you get through to an agent, but hence you've mentioned you need to go to work please contact back as soon as you get home. Thanks

Re: 12Mbps speed for 65Mbps broadband

fr8ys — Mon, 24 Nov 2025 09:05:19 GMT

@siphosethu-TT am i missing something here?

If the customer has a master socket and not an ont box, its not full fibre is it?

This suggests to me its fibre over copper line, and on a 65mps contract, so forgive me but as said am I missing something here?

Re: 12Mbps speed for 65Mbps broadband

siphosethu-TT — Mon, 24 Nov 2025 09:10:23 GMT

Yes, I'm also still investigating it myself.