topic Re: Packet Loss - Gaming - Discord VOIP. in Broadband

Packet Loss - Gaming - Discord VOIP.

MattTalk — Thu, 27 Nov 2025 17:45:35 GMT

Hi there over the past few days i have noticed some packet loss, as someone who does play online games this is making things unplayable my ping fluctuates between 15ms then up to 300+ in game, it also causes my Voice Calls to cut off momentarily. Testing with your line tool shows no problems, is there anything that can be done, I don't think it is a problem with the hardware in the house.

26/27th November 202527th November

Re: Packet Loss - Gaming - Discord VOIP.

ferguson — Thu, 27 Nov 2025 23:04:50 GMT

I am a wee bit confused because you mentioned VoIP in the title of your post, do you have a Full Fibre service?

Re: Packet Loss - Gaming - Discord VOIP.

ferguson — Thu, 27 Nov 2025 23:26:48 GMT

OK, I have delved a bit deeper! Do you mean that you have issues when your landline is in use? In which case the first thing to try is connecting at the test socket.

Re: Packet Loss - Gaming - Discord VOIP.

MattTalk — Fri, 28 Nov 2025 00:12:34 GMT

VOIP is just a term to describe using the internet to talk to people via your computer, usually tools like skype, zoom or discord.

For more details i am connected to the landline in my room, I also connect to the router via LAN Cable on both console and computer.

Re: Packet Loss - Gaming - Discord VOIP.

Thabile-TT — Fri, 28 Nov 2025 08:11:17 GMT

Hi @MattTalk, just to confirm when you are experiencing this issue is it giving you slow speeds or your network drops?

Re: Packet Loss - Gaming - Discord VOIP.

MattTalk — Sat, 29 Nov 2025 00:06:57 GMT

No network drops no slow speeds just latency and packet loss.

Here is todays graph

Today

Re: Packet Loss - Gaming - Discord VOIP.

nambuso-TT — Mon, 01 Dec 2025 07:34:42 GMT

Hi there @MattTalk I am very sorry to hear that you are having issues with your TalkTalk services, what I will do for you now is to ask you some few questions and run checks for you. Please confirm if you are messaging us from home. Thanks

Re: Packet Loss - Gaming - Discord VOIP.

MattTalk — Mon, 01 Dec 2025 16:24:55 GMT

Sadly i am not at home untill sunday, i will a answer any question when i can so i do apologise for anynlaye replys.

Re: Packet Loss - Gaming - Discord VOIP.

nambuso-TT — Mon, 01 Dec 2025 16:33:26 GMT

No worries, please do let us know once you are at home and we will look into this for you. Thanks