topic Re: OLD ROUTERS in Broadband

OLD ROUTERS

HARRYSMOG — Wed, 03 Dec 2025 11:55:37 GMT

I now have a collection of several pre-fibre TT routers, BT have postal returns service

I would phone or email TT but only contact is the useless robot chat? any suggestions?

Re: OLD ROUTERS

Thabile-TT — Wed, 03 Dec 2025 12:34:45 GMT

Hi there @HARRYSMOG just to confirm how many routers do you have and did you receive them during contract period with TalkTalk?

Re: OLD ROUTERS

Gliwmaeden2 — Wed, 03 Dec 2025 13:25:07 GMT

@HARRYSMOG, it's always been possible just to ask on here for a prepaid returns label and bag, and they were usually included anyway in the box that your routers came in.

If not, it's not a big deal getting one sent out.

Details of the policy are here:

https://help-centre.talktalk.co.uk/Manage_account/More_account_support/Returning_your_TalkTalk_equipment

Re: OLD ROUTERS

Thabile-TT — Wed, 03 Dec 2025 13:29:40 GMT

Thank you for the support @Gliwmaeden2