topic Re: Router in Broadband

Router

Berrow — Tue, 09 Dec 2025 14:32:42 GMT

Hi router is making a clicking noise.

Re: Router

amahle-TT — Tue, 09 Dec 2025 14:36:11 GMT

Hi there @Berrow, we are sorry to hear that. Can you please restart it and let us know how it goes after.

Re: Router

amahle-TT — Tue, 09 Dec 2025 14:38:20 GMT

Also please confirm if your internet connection is working fine or is it giving you issues also.

Re: Router

Berrow — Tue, 09 Dec 2025 14:38:38 GMT

Still making a clicking noise

Re: Router

amahle-TT — Tue, 09 Dec 2025 14:40:27 GMT

Thank you, please confirm if your internet connection is working fine.

Re: Router

Berrow — Tue, 09 Dec 2025 14:42:27 GMT

Losses internet now and again

Re: Router

Berrow — Tue, 09 Dec 2025 14:44:29 GMT

Internet is working

Re: Router

amahle-TT — Tue, 09 Dec 2025 14:46:26 GMT

Do you have any active monitoring for life threatening health reasons which is solely dependant upon your TalkTalk Broadband or Telephone line?

For example a care alarm, lifeline, health pendant or fall detector

Re: Router

Berrow — Tue, 09 Dec 2025 14:49:32 GMT

Re: Router

amahle-TT — Tue, 09 Dec 2025 14:50:34 GMT

I am about to run a test that will look at the condition of your line. This test will identify any faults in the cables and associated equipment, between your home and the exchange, that could effect your service.

The result will allow us to determine if an engineer is required, or whether additional checks need to be completed with you.

Re: Router

amahle-TT — Tue, 09 Dec 2025 14:51:07 GMT

A line test is currently underway. This checks the equipment used to provide the broadband service to your home - including the exchange, cabinet and line equipment.

This can take up to 5 minutes to complete. I'll let you know if this test finds a fault, otherwise I'll continue with further checks.

Re: Router

amahle-TT — Tue, 09 Dec 2025 14:56:02 GMT

I can see that your Internet connection is currently offline.

This means that your Internet, WIFI, Email or TV Service will not work properly.

Shall we fix that now?

Just to verify, is the router currently powered on?

Re: Router

Berrow — Tue, 09 Dec 2025 14:57:49 GMT

Router is switched on

Re: Router

amahle-TT — Tue, 09 Dec 2025 14:58:26 GMT

The problem fault is being caused by the Power Adapter of your router.

The router may be off, or it could be powered on but receiving enough power to establish a stable connection.

Re: Router

Berrow — Tue, 09 Dec 2025 15:00:45 GMT

How do I fix that

Re: Router

amahle-TT — Tue, 09 Dec 2025 15:02:00 GMT

I am still running checks on my end, kindly bear with me, thanks.

Re: Router

amahle-TT — Tue, 09 Dec 2025 15:05:41 GMT

OK, I'll send a new Router Power Adapter. It seems like it is the one that is causing issues.

Re: Router

Berrow — Tue, 09 Dec 2025 15:05:40 GMT

Ok thank you

Re: Router

amahle-TT — Tue, 09 Dec 2025 15:07:38 GMT

No worries, it will be delivered in the next 2 - 3 working days:)

Re: Router

amahle-TT — Tue, 09 Dec 2025 15:08:15 GMT

Is there anything else you would like me to assist you with at the moment?