topic Re: Talktalk Hub logon issue in Broadband

Talktalk Hub logon issue

MickL — Mon, 08 Dec 2025 21:08:30 GMT

After doing a hub reset today to help overcome a connection problem, I can no longer log onto my hub in order to change something. The default user id and password on the device label no longer work.....any ideas ? I've been trying the support chat line but just went around in circles with 'sara'.

Cheers,

Mick

Re: Talktalk Hub logon issue

fr8ys — Mon, 08 Dec 2025 22:53:47 GMT

Best thing to do then is use the pinhole to do a pinhole reset.

This will restore factory settings and reinstate your original logon information to the router.

You can then logon and change the router password etc.

Re: Talktalk Hub logon issue

Philile-TT — Tue, 09 Dec 2025 07:04:15 GMT

Thank you @fr8ys. @MickL please let us know if you tried the suggestion by @fr8ys and if it worked?

Re: Talktalk Hub logon issue

MickL — Wed, 10 Dec 2025 10:28:17 GMT

This time the pin reset worked, can now login in with the default creds. No idea why it didn't work the previous time though. The only difference was that the previous pin reset was a long hold (30 secs), this time (by accident not intent !) It was just a short hold on the press.

For future reference, the reason why my 2.4 channel disappeared is that it reverted to the default SID name which was the same for both 5 and 2.4. I 'd previously renamed the 2.4 channel as I have some devices that only work on that so I need it separately identifiable.

Problem solved ! Thanks for suggestions.

Re: Talktalk Hub logon issue

nambuso-TT — Wed, 10 Dec 2025 10:36:54 GMT

Hi there @MickL. Thank you very much for letting us know. Should you require any further assistance, please do not hesitate to contact us.

Thank you for contacting TalkTalk have yourself a lovely day:)

Goodbye!👋