lacking a consistent and stable service since swap to full fibre 150

TWH0857 — Thu, 11 Dec 2025 10:14:36 GMT

Since we transfered to the full fibre 150 service we have noticed that we now regularly have a loss of wifi connection and mobile phones switch to 5g connection. I downloaded a wifi analyzer app on my phone and can see that every so often our router is not detected in the list of displayed nearby routers. When I say nearby one or two of these routers have distances of 200ms. I am considering the purchase of a home security, wireless, but I have no confidence in the signal strength of our current router or its reliability of a stable connection. Is there a "router upgrade" available from TalkTalk and any advice on how to achieve a stronger and stable signal would be appreciated,

TomH

Re: lacking a consistent and stable service since swap to full fibre 150

mandisa1-TT — Thu, 11 Dec 2025 10:02:52 GMT

Hi there @TWH0857

We sincerely apologize for the inconvenience caused to you, I would advise please contact the full fibre team directly on 03451720074 - VOICE - Mon-Fri: 9am-7pm; Sat: 9am-6pm; Sun: closed. They will assist you further and look at the connection issue for you.

topic lacking a consistent and stable service since swap to full fibre 150 in Broadband

lacking a consistent and stable service since swap to full fibre 150

Re: lacking a consistent and stable service since swap to full fibre 150