topic New Router in Broadband

New Router

julieg6060 — Sun, 21 Dec 2025 12:45:00 GMT

I've received a new router and have no idea why....any ideas please 🙄

Thanks

Re: New Router

ferguson — Sun, 21 Dec 2025 15:42:29 GMT

Which router did you have already? If you would like the support team to look into this for you make sure that your personal details including TalkTalk phone number or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond. They will be back online tomorrow.

Re: New Router

mandisa1-TT — Mon, 22 Dec 2025 07:21:45 GMT

Thank you for the support @ferguson

Hi there @julieg6060 I will be looking into this for you. Please update your community profile, so I can locate your account and look into this for you.

Re: New Router

julieg6060 — Mon, 22 Dec 2025 10:53:55 GMT

Hi - I've added my account number to my profile so you can look at it. It appears the router I have been sent is the same as the one we already have which is why I'm confused.

Re: New Router

julieg6060 — Mon, 22 Dec 2025 10:54:23 GMT

Hi - I've added it now so you can look into this. Thanks

Re: New Router

nambuso-TT — Mon, 22 Dec 2025 10:55:43 GMT

Hi there @julieg6060 Thank you very much for letting us know that you've updated your profile, please give me a moment to look into this for you.

Re: New Router

nambuso-TT — Mon, 22 Dec 2025 11:04:28 GMT

It appears that the last router we sent to your account was on 10/02/2024. This router might have been delivered to your neighbor or could have been a misdelivery.