topic Re: Cisco AnyConnect wireless issue in Broadband

Cisco AnyConnect wireless issue

RoyAG — Thu, 20 Mar 2025 19:40:52 GMT

I’m a customer that was migrated from Shell and I’m using a fairly old Post Office branded Zyxel ADSL router. After having to perform a hard reset (pin in the back) on the router to diagnose a broadband connection problem I can no longer connect to my work laptop top that uses Cisco AnyConnect over Wi-Fi.

I can still connect successfully if I connect my work lap top by plugging an Ethernet cable into the router LAN port.
All other devices, so phones, tablets, computers, TVs, etc all connect okay over Wi-Fi.
My work laptop still connects without any problem to my phone Wi-Fi hot spot and the work Wi-Fi, so I don’t think it is the laptop.

I didn’t have any problems last September unlike a lot of other customers.. So, it just seems to be an AnyConnect issue over Wi-Fi after the hard reset. Any help would be really appreciated. Thanks

Re: Cisco AnyConnect wireless issue

fr8ys — Thu, 20 Mar 2025 19:45:35 GMT

You would be best to speak to the dedicated Shell Migration team on 03451 720088 (open 9am - 7pm), as staff here have limited or no access to the Shell systems.
When you call is answered be specific and ask for the Shell migration team.

Hope they can sort it for you.

Re: Cisco AnyConnect wireless issue

RoyAG — Thu, 20 Mar 2025 19:57:38 GMT

Thanks for the tip. Will try that.

Re: Cisco AnyConnect wireless issue

Halifalv881 — Mon, 22 Dec 2025 01:30:57 GMT

I changed my TalkTalk contract on the 10th of December 25 and signed up for a new 24 month contract for Fibre 35 . A new router box was promised to be delivered within 3 to 5 days which hasn’t yet been delivered . (22nd of December) My internet has now been off line for two weeks and is causing me quite a few problems . I suspect that the old router may be causing the problem but no one has able to confirm if it is diagnosed as a computer or router problem but I need the new router desperately. I have spoken to about three people on the WhatsApp help desk and building up quite a trail and nothing seems to be happening. I am getting quite angry as with Christmas probably nothing will now happen

Re: Cisco AnyConnect wireless issue

mandisa1-TT — Mon, 22 Dec 2025 07:24:46 GMT

Hi there @Halifalv881 We sincerely apologize for the inconvenience caused to you, Please start you own thread so we can look into this for you.