topic Relating to a new hub we have received in Broadband

Relating to a new hub we have received

!Noac#L — Fri, 02 Jan 2026 09:55:43 GMT

Can we attach a Digital Voice phone to the new Wi-Fi-Hub we have received?

Re: Relating to a new hub we have received

KeithFrench — Fri, 02 Jan 2026 09:58:28 GMT

Do you have the Digital Voice service? If not & you connect a phone, it will not register & hence will not work.

Re: Relating to a new hub we have received

fr8ys — Fri, 02 Jan 2026 10:00:56 GMT

If you have moved to full fibre and requested a phone at the time of ordering, then Yes.

If you did not request to keep a landline at the time of ordering Full Fibre, then No. If you wish a phone line you will need to phone the Full Fibre team to discuss if it is now possible to add a phone.

If you have received the new Hub and you are still on an old copper, fibre to the cabinet contract (fibre 35 or 65) then No you can't plug your phone in as your phone will still operate over your existing landline.

Re: Relating to a new hub we have received

Thabile-TT — Fri, 02 Jan 2026 10:21:47 GMT

Hi there @fr8ys and @KeithFrench thank you for all the support.