topic Re: Total Home WiFi & TV hub in Broadband

Total Home WiFi & TV hub

Barrie2025 — Wed, 31 Dec 2025 13:01:37 GMT

I signed up for Total Home WiFi & TV hub over 2 months ago, expecting to receive a new router, WiFi booster and TV hub.

In spite of numerous calls and chats, I have received nothing.

What on earth is going on ?

Can anyone help ?

Re: Total Home WiFi & TV hub

KeithFrench — Wed, 31 Dec 2025 13:14:12 GMT

What sort of package are you on, is it Full Fibre?

Re: Total Home WiFi & TV hub

mandisa1-TT — Wed, 31 Dec 2025 13:26:19 GMT

Hi there @Barrie2025 We sincerely apologize for the inconvenience caused to you, I would love to assist you with your query, please update your community profile, so I can locate your account and assist you further.

Re: Total Home WiFi & TV hub

fr8ys — Wed, 31 Dec 2025 13:58:05 GMT

As it's Total WiFi, which is full fibre, fibre to the premises, I suggest you contact the full fibre team as staff here don't have access to these system, so may not be able to offer help on equipment issues.

Try phoning the full fibre team on 3451720074. It might be quicker for you.

Re: Total Home WiFi & TV hub

mandisa1-TT — Wed, 31 Dec 2025 14:04:20 GMT

Thank you for the support @fr8ys

Re: Total Home WiFi & TV hub

Barrie2025 — Wed, 31 Dec 2025 14:15:50 GMT

I cannot see where to update my profile.

Re: Total Home WiFi & TV hub

fr8ys — Wed, 31 Dec 2025 14:16:49 GMT

Link to your profile here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info

Re: Total Home WiFi & TV hub

amahle-TT — Wed, 31 Dec 2025 14:17:44 GMT

Thank you @fr8ys.

Re: Total Home WiFi & TV hub

Barrie2025 — Wed, 31 Dec 2025 15:14:11 GMT

Thanks

Re: Total Home WiFi & TV hub

Barrie2025 — Wed, 31 Dec 2025 15:22:05 GMT

Done

Re: Total Home WiFi & TV hub

amahle-TT — Wed, 31 Dec 2025 15:23:10 GMT

Thank you very much for updating your details.

Re: Total Home WiFi & TV hub

Barrie2025 — Wed, 31 Dec 2025 15:37:22 GMT

No, it’s not full fibre, it’s Fibre 65.

Re: Total Home WiFi & TV hub

amahle-TT — Wed, 31 Dec 2025 15:44:08 GMT

Thank you for confirming, we are still checking under your account.

Re: Total Home WiFi & TV hub

amahle-TT — Wed, 31 Dec 2025 16:10:47 GMT

I have checked on my end and it sems like the orders were cancelled and a manager in charge of your complaint will contact you on the 5/ 1/26.

Re: Total Home WiFi & TV hub

amahle-TT — Wed, 31 Dec 2025 16:11:26 GMT

Can you please confirm your address in private, thanks.

Re: Total Home WiFi & TV hub

Barrie2025 — Wed, 31 Dec 2025 16:12:10 GMT

I have already spent several hours on the on-line chat, being referred to Order Management, then Technical Team, then Customer Services, then back to Order Management again. None of them were able to help.

I have also been told a manager would call me on 23/12 and on 31/12. No one called me on either date.

This is all just so frustrating: I feel like looking for a new provider who is able to deliver something.

Re: Total Home WiFi & TV hub

amahle-TT — Wed, 31 Dec 2025 16:16:30 GMT

We are sorry for this, and I have escalated this issue for you. kindly confirm your address in private so we can be able to send the equipment that shows as cancelled on our end.

Re: Total Home WiFi & TV hub

Barrie2025 — Wed, 31 Dec 2025 16:20:32 GMT

How can I send my address in private ?

Re: Total Home WiFi & TV hub

amahle-TT — Wed, 31 Dec 2025 16:36:57 GMT

You can click on my name, and you'll get taken through to their profile from which you can send a private message,

Re: Total Home WiFi & TV hub

amahle-TT — Wed, 31 Dec 2025 16:55:50 GMT

Thank you for confirming

topic Re: Total Home WiFi & TV hub in Broadband

Total Home WiFi & TV hub

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