topic Re: MEC-106170 in Broadband

MEC-106170

GaryH2UK — Tue, 13 Jan 2026 05:32:45 GMT

Any news on a fix time?

Stopped getting daily texts about it

How do I claim compensation?

Re: MEC-106170

Philile-TT — Tue, 13 Jan 2026 07:05:52 GMT

@GaryH2UK Please refer to the below link for more information about our compensation policy.

https://community.talktalk.co.uk/t5/Articles/About-your-auto-compensation-credit/ta-p/2326583

Re: MEC-106170

Philile-TT — Tue, 13 Jan 2026 07:06:57 GMT

@GaryH2UK which are you based in?

Re: MEC-106170

GaryH2UK — Tue, 13 Jan 2026 11:09:47 GMT

We're in Cornwall TR3 7HH

Full address removed for security reasons.

Re: MEC-106170

Philile-TT — Tue, 13 Jan 2026 10:47:44 GMT

Thank you for that information. I just need to investigate and get back to you.

Re: MEC-106170

Philile-TT — Tue, 13 Jan 2026 10:52:56 GMT

@GaryH2UK there is currently no fix date available however Openreach is working on this.

Re: MEC-106170

Gliwmaeden2 — Tue, 13 Jan 2026 11:12:40 GMT

@Philile-TT I have removed some of the details from the displayed address.

@GaryH2UK, please never display personal information in the public thread.

For future help, please complete your community forum profile details. Go via your avatar; settings; add your Talktalk phone number or account number in Personal Information. SAVE CHANGES.

All necessary information should be completed in that area, which only you and Talktalk staff can access.

Re: MEC-106170

Philile-TT — Tue, 13 Jan 2026 11:15:35 GMT

@Gliwmaeden2 thank you.

Re: MEC-106170

GaryH2UK — Tue, 13 Jan 2026 16:10:39 GMT

All back on. Thank you.

Re: MEC-106170

Philile-TT — Tue, 13 Jan 2026 16:17:04 GMT

@GaryH2UK glad to hear that, thank you for the update.