topic Re: D-Link Router Model DSL 3782 in Broadband

D-Link Router Model DSL 3782

jmdor — Sat, 17 Jan 2026 18:43:51 GMT

I'm having problems with my wifi calls dropping out on my Samsung phone. Also sometimes I can't stream music and look up other websites at the same time, getting a message saying I don't have sufficient bandwidth. I Googled the router and it seems it is 'end of life' and not receiving updates since 2024. Not much luck with online chat or phoning talk talk. Should they be replacing this router? Does anyone think it would help? Many thanks for any ideas.

Re: D-Link Router Model DSL 3782

Divsec — Sat, 17 Jan 2026 18:53:44 GMT

Hi @jmdor can we assume you are in contract and that the router is failing generally with drop outs and other intermittent issues?

The staff here will be back at work on Monday and pick up the thread then.

Re: D-Link Router Model DSL 3782

jmdor — Sat, 17 Jan 2026 19:01:22 GMT

I am out of contract at the moment. The router doesn't seem too bad generally - occasional buffering when streaming. Main problem is using wifi calling - it keeps cutting out. My mobile signal isn't good either so using wifi calling.

Re: D-Link Router Model DSL 3782

fr8ys — Sat, 17 Jan 2026 19:56:04 GMT

If you phone the loyalty department on Monday and recontract, you should be able to request a new router as part of the deal.

You should probably also get a better monthly deal than currently being out of contract.

Try phoning 0345 172 0088

Opening Hours can be found here - https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529#

Re: D-Link Router Model DSL 3782

amahle-TT — Mon, 19 Jan 2026 07:05:03 GMT

Thank you @fr8ys, @Divsec

Re: D-Link Router Model DSL 3782

amahle-TT — Mon, 19 Jan 2026 07:06:12 GMT

Hi there @jmdor, we can look into this for you. Please confirm if you are messaging us from home, thanks.

Re: D-Link Router Model DSL 3782

jmdor — Mon, 19 Jan 2026 08:22:26 GMT

Yes I am

Re: D-Link Router Model DSL 3782

jmdor — Mon, 19 Jan 2026 08:22:50 GMT

Thank you for advice.

Re: D-Link Router Model DSL 3782

amahle-TT — Mon, 19 Jan 2026 08:28:37 GMT

Thank you for confirming we will run checks for but first please do update your details such as your account number and/ landline number on your community account, so we can be able to locate your account and gain access.

Re: D-Link Router Model DSL 3782

jmdor — Tue, 20 Jan 2026 13:52:28 GMT

What is happening about this? Did you manage to do the checks?

Re: D-Link Router Model DSL 3782

amahle-TT — Tue, 20 Jan 2026 14:17:36 GMT

Hi there, thank you for updating your details, we will proceed with checks kindly confirm if you have any active monitoring for life threatening health reasons which is solely dependant upon your TalkTalk Broadband or Telephone line?

For example, a care alarm, lifeline, health pendant or fall detector.

Re: D-Link Router Model DSL 3782

jmdor — Tue, 20 Jan 2026 14:18:17 GMT

No - that's fine.

Re: D-Link Router Model DSL 3782

amahle-TT — Tue, 20 Jan 2026 14:19:07 GMT

Thank you, does the problem occur everywhere you try and use the WiFi, or just in certain parts of the house - for example upstairs, or outside the house?

Re: D-Link Router Model DSL 3782

jmdor — Tue, 20 Jan 2026 14:24:52 GMT

I mostly use the phone in a downstairs room, so I'm not sure. The calls start OK then after a few minutes words get missed and often the call cuts off completely

Re: D-Link Router Model DSL 3782

amahle-TT — Tue, 20 Jan 2026 14:29:25 GMT

Thank you for confirming

Re: D-Link Router Model DSL 3782

amahle-TT — Tue, 20 Jan 2026 14:29:50 GMT

I'll need you to perform some checks. Can you tell me what type of device you are using when you experience problems?

If the problem you're experiencing is affecting more than one device, what's the main device you can use for testing with me now?

Re: D-Link Router Model DSL 3782

jmdor — Tue, 20 Jan 2026 14:35:42 GMT

Mobile phone Samsung S22 is having the problems. My laptop is mostly OK, but sometimes says there is insufficient bandwidth

Re: D-Link Router Model DSL 3782

amahle-TT — Tue, 20 Jan 2026 14:38:10 GMT

Do you know the type of Operating System is in use on your laptop?

Windows
Mac OSX

Other OS

Re: D-Link Router Model DSL 3782

jmdor — Tue, 20 Jan 2026 14:40:57 GMT

Windows 10

Re: D-Link Router Model DSL 3782

jmdor — Tue, 20 Jan 2026 14:41:36 GMT

Do we have to keep communicating via the Community or can we message direct?