topic Re: Router out of date in Broadband

Router out of date

pbrown48 — Wed, 21 Jan 2026 11:36:13 GMT

Thank you for the reply below to my earlier question about the router. I cannot seem to reply in the original discussion here

https://community.talktalk.co.uk/t5/Broadband/Router-out-of-date/td-p/3142767/jump-to/first-unread-message

so I have had to start a separate reply.

@pbrown48 Before proceeding, I want to confirm that you mentioned getting an error message stating "couldn't download - network issue." Just to clarify, are you able to use the internet for other activities, like browsing the web?

The error message only appears occasionally so I am able to use the internet normally otherwise.

Re: Router out of date

Philile-TT — Wed, 21 Jan 2026 11:50:17 GMT

@pbrown48 I will reply to the other thread please check if it will populate in your notifications.

Re: Router out of date

Philile-TT — Wed, 21 Jan 2026 11:53:17 GMT

@pbrown48 my colleague @amahle-TT has mentioned you in the other thread please check if you are able to respond if not, we will close that and continue here.

Re: Router out of date

Gliwmaeden2 — Wed, 21 Jan 2026 11:55:23 GMT

@pbrown48, there's a problem posting in the community just now, with a yellow banner sometimes popping up.

One can copy, then paste the text after refreshing the page and then it usually works. Don't reply directly to notifications, as these are from a No Reply address.

I'll close this thread as staff are following up on the original one, to avoid duplication.

Re: Router out of date

Philile-TT — Wed, 21 Jan 2026 11:57:43 GMT

@Gliwmaeden2 thank you for bringing this into our attention. Will also raise the issue this side.