topic Re: Ending contract advice. in Broadband

Ending contract advice.

shatnersbosun — Tue, 27 Jan 2026 11:20:56 GMT

Being a TalkTalk customer since 2006 it looks like I'll be leaving. I'm paying £31 a month for copper line, going up to £35 in April. HyperOptic have just installed FTTP in my building where I can get a Fair Fibre Plan for £13 a month with 150 Mbps speed.

As I have a TalkTalk email account I need, I realise I'll have to subscribe to Mail Plus managed by Everymail to keep it running (£50 per year I think?). I access TalkTalk mail using eM Client, not web. I assume this would be a seamless process with no interruption to service and same settings for servers, ports, security, etc? Any advice appreciated.

Thanks,

Jim.

Re: Ending contract advice.

Mandisa-TT — Tue, 27 Jan 2026 11:24:58 GMT

Hi @shatnersbosun I will look into your thread and assist you.

Re: Ending contract advice.

fr8ys — Tue, 27 Jan 2026 11:27:08 GMT

As you will be getting fibre and it's not a like for like switch, you will need to phone the loyalty team to give your 30 days notice otherwise the 2 would run concurrently and you'd pay twice.

You will get a grace period on your email and then be invited to sign up to Everymail. This would give you time to maybe switch to a free on line email service like Gmail or Hotmail.

Try phoning 0345 172 0088 to give notice.

Opening Hours can be found here - https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529#

Re: Ending contract advice.

Mandisa-TT — Tue, 27 Jan 2026 11:30:31 GMT

Thanks @fr8ys

Re: Ending contract advice.

Gliwmaeden2 — Tue, 27 Jan 2026 11:49:23 GMT

@shatnersbosun, notice that the email subscription would be with Everymail - Talktalk no longer runs Mailplus, so ignore any pages showing that option.

When Talktalk can no longer support your email, you will be sent an email from Talktalk to sign up with Everymail via a link.

Wait for that to come, rather than simply going directly to Everymail.

As Fr8ys says, you need to call in to cancel. Don't use Chat as they can't process the cancellation directly and need to phone you back, which can get complicated if missed etc.

Re: Ending contract advice.

mandisa1-TT — Tue, 27 Jan 2026 11:58:34 GMT

Thank you so much for the support @Gliwmaeden2

Re: Ending contract advice.

Mandisa-TT — Tue, 27 Jan 2026 12:30:42 GMT

Hi @shatnersbosun Thanks for getting in touch, and I’m sorry to hear you’re thinking of leaving after being with us for so long — we really appreciate your loyalty since 2006.

To help with your questions:

📞 Ending your contract
As you’re moving to a full fibre provider and it’s not a like‑for‑like switch, you’ll need to contact our Loyalty team directly to give your 30 days’ notice. This prevents both services from running at the same time.

You can reach them on 0345 172 0088.
Opening hours are here: https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529#

📧 About your TalkTalk email address
TalkTalk no longer manages MailPlus, so once your broadband account closes, you’ll receive an email inviting you to subscribe to Everymail, who now provide the paid email service.

A few points to note:

You’ll receive a grace period before the mailbox is restricted.
Please wait for the email invitation from TalkTalk to sign up — this ensures your mailbox transfers correctly.
Your existing email settings (servers, ports, security) should remain the same when using eM Client.

What @fr8ys and @Gliwmaeden2 has mentioned is absolutely correct.

Re: Ending contract advice.

shatnersbosun — Tue, 27 Jan 2026 14:09:46 GMT

Thanks for all the replies, I didn't expect such a quick response. Yip, I'm going to phone Loyalty team on the number provided with 30 days notice and I'll pay the £10.80 for each of the remaining few months on my contract, still saving money.

It's not practical to migrate all my TalkTalk email to another account so if I get a timely notification from TalkTalk re switch to Everymail and there's no disruption to service I'm happy, just had to be sure.

I'm leaving TalkTalk after all these years as I'm stuck on an expensive old contract with not even FTTC available. I gather Openreach won't be installing FTTP in my building leaving Hyperoptic as the only option, they also provide a social tariff which helps me. I have to say my interactions with the community over the years have always been friendly and helpful, so here's some Likes and thanks again to all.

Jim.

Re: Ending contract advice.

Mandisa-TT — Tue, 27 Jan 2026 14:13:05 GMT

Hi @shatnersbosun

Thanks so much for the update, and I really appreciate your kind words — we’re always happy to help wherever we can.

It’s great to hear that you’ve got a clear plan moving forward and that the Loyalty team will be able to arrange the 30‑day notice for you. I’m glad the information here has helped you feel confident about the process.

Regarding your email, you’ll definitely receive a notification when it’s time to move your TalkTalk mailbox over to Everymail, and as long as you follow the link in that message, the transition should be smooth with no interruption to your access. Your existing email address will stay the same, and your messages won’t be affected during the move.

Re: Ending contract advice.

Mandisa-TT — Tue, 27 Jan 2026 14:14:09 GMT

I completely understand your reasons for switching

It’s been a pleasure having you with TalkTalk for so many years, and we truly appreciate your time in the Community and your positive contributions.

Re: Ending contract advice.

Mandisa-TT — Tue, 27 Jan 2026 14:17:58 GMT

Although FTTC/FTTP isn’t currently available where you live, I want to reassure you that TalkTalk is continually working on upgrading and expanding our services, including supporting full‑fibre rollout as it becomes available across more areas. We know availability can vary depending on Openreach infrastructure, but improving customer access to newer technology is a key priority for us.

Re: Ending contract advice.

fr8ys — Tue, 27 Jan 2026 14:24:32 GMT

@shatnersbosun

Appreciate the sentiments, thank you

Re switching to a non paid for service, although still a customer, there may come a day when I'm not, so at this moment I'm slowly changing my accounts over.

I've set up one account for financial institutions and utilities and already had another "general" one.

I think I've captured most of the companies I deal with, but if not subscriptions are usually annual so I'd hope to be able to capture and change all within a year.

As you mention a social tariff it would give you an extra £50 a year to play with even if you have to pay for one year then leave Everymail. Just a thought.

Hope your new installation goes well.

Re: Ending contract advice.

shatnersbosun — Tue, 27 Jan 2026 14:29:38 GMT

Thank Mandisa, good to know.👍

Re: Ending contract advice.

Mandisa-TT — Tue, 27 Jan 2026 14:30:25 GMT

You welcome @shatnersbosun

We’re truly grateful for your loyalty since 2006 and your contributions here in the Community. You’ve always been a friendly and positive presence, and it’s been a pleasure assisting you.

If there's anything else you need as you complete your switch, please feel free to pop back — we’re always here to help.

Re: Ending contract advice.

shatnersbosun — Tue, 27 Jan 2026 14:34:28 GMT

Thanks fr8ys.👍

Re: Ending contract advice.

amahle-TT — Tue, 27 Jan 2026 14:38:59 GMT

Thank you for chatting in also, enjoy the rest of your day!

Take care😊