topic Re: Broadband locking out Skyq box in Broadband

Broadband locking out Skyq box

DReng — Thu, 05 Feb 2026 12:45:42 GMT

Since receiving new router in August 25 my Sky Q box keeps droppimg out. Never had the problem before and despite numerous visits from Sky engineers to reset system it still happens

Re: Broadband locking out Skyq box

Mandisa-TT — Thu, 05 Feb 2026 12:47:58 GMT

Hi @DReng I'm sorry to hear this, I will look into your account and assist you.

Re: Broadband locking out Skyq box

Mandisa-TT — Thu, 05 Feb 2026 12:55:42 GMT

@DReng

Thanks for your post. Sorry to hear that your Sky Q box has been dropping its connection since you received the new router — I know how frustrating that can be, especially when everything was working fine before.

Is the Sky Q box connected via Wi‑Fi or Ethernet?