topic Re: Wifi Hub 3 in Broadband

Wifi Hub 3

LTorchin — Thu, 05 Feb 2026 12:07:11 GMT

Hello,

I have received my new router but this presumes I have a fibre connection box and I do not. In fact there have been issues with bringing this into my listed building.
it’s strange you should sell something to me that all records should show as not accessible to me. Unless it is. Because this is a bit of a mess. Thanks.

Re: Wifi Hub 3

Philile-TT — Thu, 05 Feb 2026 12:13:39 GMT

@LTorchin I am sorry to hear that, I will have a look into it.

Re: Wifi Hub 3

Philile-TT — Thu, 05 Feb 2026 12:26:10 GMT

@LTorchin I just need to confirm when was the router delivered?

Re: Wifi Hub 3

LTorchin — Thu, 05 Feb 2026 12:49:29 GMT

It was delivered yesterday

Re: Wifi Hub 3

Philile-TT — Thu, 05 Feb 2026 12:57:12 GMT

Thank you for confirming, I will look into your query.

Re: Wifi Hub 3

Gliwmaeden2 — Thu, 05 Feb 2026 13:21:35 GMT

Hub 3 is primarily for Full Fibre, @LTorchin, but all the Sagemcom models also work set up as before into the traditional Openreach mastersocket.

Re: Wifi Hub 3

Philile-TT — Thu, 05 Feb 2026 13:42:46 GMT

Thank you @Gliwmaeden2 . @LTorchin I cannot see any equipment order on your account. Does the package have your name?