topic Re: I cant log into my account in Broadband

I cant log into my account

yhoughes — Tue, 10 Feb 2026 09:13:58 GMT

Hello. Is anybody having problems logging into their talktalk account. I need to get into my account to set my wifi security settings and i have the right user name and passcode but it keeps hanging uo and not opening my acocunt. This has been going on since 4pm yesterday and I really need to get in to adjust my setting so I can do my work.

I get an error saying - Sorry - for technical or security reasons we cannot log you in. Please refresh and try again.

Please help I have a work deadline.

Re: I cant log into my account

Philile-TT — Tue, 10 Feb 2026 09:20:56 GMT

@yhoughes please try to clear your cache and cookies and also try deleting your browsing history and re- attempt to log in. We have an issue where some of our customers are unable to use MyAccount.

Re: I cant log into my account

yhoughes — Tue, 10 Feb 2026 09:35:25 GMT

Thank you - was hoping for another fix as the last time I did that - with another talktalk issue - I had to reset all of my passwords ect. I wish somebody in talktalk could whitelist the site I am working on so I do not need to have to keep turning off virus alerts and so not need to go into my account all of the time.

Re: I cant log into my account

Philile-TT — Tue, 10 Feb 2026 09:36:45 GMT

You are welcome. I am going to ask the networks team if it possible on our end.

Re: I cant log into my account

yhoughes — Tue, 10 Feb 2026 09:53:42 GMT

Thank you Phil.

Re: I cant log into my account

Philile-TT — Tue, 10 Feb 2026 09:58:42 GMT

I will get back to you as soon as I have the information.

Re: I cant log into my account

Philile-TT — Thu, 12 Feb 2026 12:27:26 GMT

@yhoughes I am sorry it has taken this long to get back to you; we have confirmed that it is not possible to do it on our side.