VOIP Equipment

edhtech — Thu, 12 Feb 2026 15:43:56 GMT

I have fttp broadband connection with copper phone line. A year ago (Jan 2025), Talktalk asked me by letter what I would like to happen to my phone in light of the change to Digital Voice. I requested Full Fibre with Digital Voice. This week I have received two new Sagecom routers (model 1981E7 ?) with phone port by post from Talktalk.

As I already have an Eero router this is somewhat unexpected, I was thinking I would receive an analogue to Digital adapter like the Grand stream HT801, to use with the Eero. I don't know the spec of the new Sagecom but suspect it is intherior to the Eero so using it as a full replacement would seem a backwards move. I have also read about using 2 routers in bridge mode but seems a solution unnecessarily heavy with hardware.

Can anyone tell me if I can return the Sagecom and be supplied with an adapter/Grand stream ?

Re: VOIP Equipment

nambuso-TT — Thu, 12 Feb 2026 15:48:18 GMT

Hi there @edhtech Looking into your account, I can see that you are a full fibre customer and I would need you to contact them directly using the below contact details so that they would look into this for you. Thanks.

Contact Number: 03451720074

Opening Hours:

VOICE - Mon-Fri: 9am-7pm; Sat: 9am-6pm; Sun: closed

WEB MESSAGING - Mon-Fri: 8am-9pm; Sat: 8am-7pm; Sun: 9am-7pm

Alternatively, you can use the live chat link to live chat with them:

https://community.talktalk.co.uk/t5/Articles/Our-live-chat-team/ta-p/2230529

topic Re: VOIP Equipment in Broadband

VOIP Equipment

Re: VOIP Equipment