topic Re: Broadband Down & Can’t Log Into Account in Broadband

Broadband Down & Can’t Log Into Account

Pentandra71 — Tue, 10 Feb 2026 16:28:20 GMT

Hi, looking for advice or trying to find out if a national issue. Broadband went down about 2 hours ago and can’t log into my account to report it as there’s an issue trying to do that. Can someone confirm that this isn’t just a me problem and that there is an outage. Thank you!

Re: Broadband Down & Can’t Log Into Account

siphosethu-TT — Tue, 10 Feb 2026 16:48:43 GMT

Hi there @Pentandra71, please note that we are currently affected by an outage affecting numbers of customers. Rest assured that we are aware of the issue and currently have a team working hard to resolve this as soon as possible, updates will be provided as soon as we have feedback.

Re: Broadband Down & Can’t Log Into Account

siphosethu-TT — Fri, 13 Feb 2026 16:09:17 GMT

Hi there @Pentandra71, please try logging into my account to check if you able to gain access as the issue should be fixed. Please let me know how it goes.