topic Re: Cannot access National Lottery website using Firefox browser. in Broadband

Cannot access National Lottery website using Firefox browser.

argchichester — Wed, 04 Mar 2026 21:16:07 GMT

Unable to access https:/www. national-lottery.co.uk.

Error message

Secure Connection Failed

An error occurred during a connection to www.national-lottery.co.uk. PR_CONNECT_RESET_ERROR

Error code: PR_CONNECT_RESET_ERROR

The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
Please contact the web site owners to inform them of this problem.

This started about a week ago. Got an error message saying that I am not in the uk (which I am) then the Secure Connection Failed error every time.

I have tried all the fixes I have found in google, cleared cache, cookies, site data etc, rebooted my router but same error every time. Have turned off firewall in Norton 360 but nothing helps.

Any advice weould be very much appreciated.

No other problems accessing any other web pages.

Re: Cannot access National Leottery website

Philile-TT — Thu, 05 Mar 2026 07:01:50 GMT

@argchichester have you tried using a different browser?

Re: Cannot access National Leottery website

argchichester — Thu, 05 Mar 2026 12:25:44 GMT

@Philile-TT Many thanks for your speedy reply.

I have tried using Amazon Silk browser on a Kindle fire HD but the web site doesn't open, just a blank screen with no error messages.

It does seem to be something to do with my ip address not being recognised as in the UK and National Lottery just dropping the connection.

Regards Tony

Re: Cannot access National Leottery website

Philile-TT — Thu, 05 Mar 2026 12:28:24 GMT

Thank you very much for letting me know. Please clear your cookies and cache or use a different device and try to access the National Lottery website. If that does not fix the issue then we can then explore alternative solutions. Thanks

Re: Cannot access National Leottery website

argchichester — Thu, 05 Mar 2026 12:37:59 GMT

@Philile-TTe I have cleared cache and cookies, reset Firefox and rebooted my router but same result every time. I don't have any more devices I can try only 2 running Firefox and the Kindle Fire HD. All devices able to access websites but with problems loading any National Lottery web pages.

Tony

Re: Cannot access National Leottery website

argchichester — Thu, 05 Mar 2026 13:05:45 GMT

From National LotteryI found this on a different thread which may be relevant? Does my isp address registration need to be updated to show I am in the UK? This is the error message I received before the problem began I can confirm that I do not use a VPN.

Regards Tony

Re: Cannot access National Leottery website

Philile-TT — Thu, 05 Mar 2026 13:10:52 GMT

Please bear with me I will run a diagnostics test.

Re: Cannot access National Leottery website

Philile-TT — Thu, 05 Mar 2026 13:13:23 GMT

@argchichester Are you currently at home, where the TalkTalk service is installed?

Re: Cannot access National Leottery website

argchichester — Thu, 05 Mar 2026 13:17:21 GMT

@Philile-TT Yes I am at home connected via TalkTalk router

Re: Cannot access National Leottery website

Philile-TT — Thu, 05 Mar 2026 13:17:57 GMT

Do you have any active monitoring for life threatening health reasons which is solely dependant upon your TalkTalk Broadband or Telephone line?

For example a care alarm, lifeline, health pendant or fall detector.

Re: Cannot access National Leottery website

argchichester — Thu, 05 Mar 2026 13:20:34 GMT

@Philile-TT Nothing like that

Re: Cannot access National Leottery website

Philile-TT — Thu, 05 Mar 2026 13:21:12 GMT

Do you see a blocked webpage notification message when attempting to access the site you experience problems with?

Re: Cannot access National Leottery website

argchichester — Thu, 05 Mar 2026 13:32:29 GMT

@Philile-TT

Just get the "Secure Connection Failed

An error occurred during a connection. PR_CONNECT_RESET_ERROR

Error code: PR_CONNECT_RESET_ERROR

The page you are trying to view cannot be shown because the authenticity of the received data could not be verified." message

Re: Cannot access National Leottery website

Philile-TT — Thu, 05 Mar 2026 13:34:39 GMT

What is the full address of the website you're trying to access?

Re: Cannot access National Leottery website

argchichester — Thu, 05 Mar 2026 13:38:10 GMT

@Philile-TTit is https://www.national-lottery.co.uk

Re: Cannot access National Leottery website

Philile-TT — Thu, 05 Mar 2026 13:39:04 GMT

What browser are you using currently?

Re: Cannot access National Leottery website

argchichester — Thu, 05 Mar 2026 13:46:35 GMT

@Philile-TT Firefox 115.33.0 esr

Re: Cannot access National Leottery website

Philile-TT — Thu, 05 Mar 2026 13:50:21 GMT

We'll need you to clear your browser cache. To do this, please follow these steps:

Web browsers temporarily store images and text from web pages on your hard drive in a storage area called a cache. Your cache has information about web pages you visit, so that they'll load more quickly in the future, but it may cause problems when websites change.

If you experience problems displaying web pages you may need to clear your browser cache. If you're not sure, you can check which browser you're using.

To see how to clear your browser cache, select your browser from the list below, and follow the instructions.

Firefox

To clear your browser cache on Firefox:

Click the menu button on the right-hand side of your browser window.
Now choose Preferences/Options.
Then select Advanced in the left-hand toolbar.
Select Network from the top menu bar
Opposite the Cached Web Content heading, select the Clear Cache button

Please advise of you were able to complete.

Re: Cannot access National Leottery website

argchichester — Thu, 05 Mar 2026 13:57:20 GMT

@Philile-TT I have done this several times

Re: Cannot access National Lottery website using Firefox browser.

Gliwmaeden2 — Thu, 05 Mar 2026 13:59:57 GMT

@argchichester, anything with conceivably age related restrictions can get blocked.

Check Homesafe settings. Sometimes virus alerts on there need to be switched off to access sites.

https://help-centre.talktalk.co.uk/Broadband/Security/Common_fixes_for_HomeSafe

https://help-centre.talktalk.co.uk/Broadband/Security/HomeSafe_An_Overview