topic Re: I have the Huawei HG633 , should i get a new router? in Broadband

I have the Huawei HG633 , should i get a new router?

JBAGSNA — Mon, 09 Mar 2026 10:21:11 GMT

Hi, I have the old Huawei hg633 router, currently on Fibre 65.

it sometimes loses connection momentarily for a a few minutes then is fine. Should I have the newer hub as protocols would have changed over the years.

Thanks

Re: I have the Huawei HG633 , should i get a new router?

nambuso-TT — Mon, 09 Mar 2026 10:31:32 GMT

Hi there @JBAGSNA. I am very sorry to hear this. Before I advise further on this, please confirm if you are able to use the internet currently.

Re: I have the Huawei HG633 , should i get a new router?

JBAGSNA — Mon, 09 Mar 2026 17:49:08 GMT

Hi,

Yes i can use the internet , it only drops out a few minutes once in a while.

I just thought it may be the router as its quite old. I know the lines ok, As i recently had a engineer round sorting out the phone line. and that was all fixed.

Re: I have the Huawei HG633 , should i get a new router?

Mandisa-TT — Tue, 10 Mar 2026 07:03:59 GMT

I understand @JBAGSNA we will be able to check this for you, please confirm if you are at home to proceed.

Re: I have the Huawei HG633 , should i get a new router?

JBAGSNA — Tue, 10 Mar 2026 13:13:32 GMT

yes i am at home now for next hour or so.

Re: I have the Huawei HG633 , should i get a new router?

Mandisa-TT — Tue, 10 Mar 2026 13:29:21 GMT

Perfect!

Re: I have the Huawei HG633 , should i get a new router?

Mandisa-TT — Tue, 10 Mar 2026 13:30:11 GMT

Just to confirm you are still experiencing dropping connection?

Re: I have the Huawei HG633 , should i get a new router?

JBAGSNA — Tue, 10 Mar 2026 13:38:06 GMT

like i said its a very random thing, happened last night for about five minutes. but his morning been fine as far i am aware.

Re: I have the Huawei HG633 , should i get a new router?

JBAGSNA — Tue, 10 Mar 2026 13:39:15 GMT

And i have put new filters on the line a couple months back as i know they fail sometimes.

Re: I have the Huawei HG633 , should i get a new router?

Mandisa-TT — Tue, 10 Mar 2026 13:42:44 GMT

I understand @JBAGSNA

As the connection is stable at the moment, we’re not able to run live diagnostics on the line or router right now. Our tests can only pick up issues while the fault is actively happening, so intermittent drops like the ones you’re experiencing may not show any errors unless they occur during testing.

If the dropouts continue, please let us know as soon as you notice the connection going down. That way, we can run real‑time diagnostics and check whether the issue is with the line, the router, or something else. If we find a fault with the equipment, we’ll be able to arrange a replacement for you.

Re: I have the Huawei HG633 , should i get a new router?

JBAGSNA — Tue, 10 Mar 2026 13:44:08 GMT

ok next time it happens I ll let you know .

Re: I have the Huawei HG633 , should i get a new router?

Mandisa-TT — Tue, 10 Mar 2026 13:46:26 GMT

That’s absolutely fine — if the connection drops again, just get in touch while the issue is happening and I’ll run the diagnostics straight away. This will help us pick up any faults in real time and move things forward for you.

In the meantime, feel free to update me if anything changes. I’m here to help.