topic Re: ONE OF MY 5 ADDITIONAL EMAIL ADDRESSES SEEMS TO BE DEACTIVATED HOW DO I REACTIVATE in Broadband

ONE OF MY 5 ADDITIONAL EMAIL ADDRESSES SEEMS TO BE DEACTIVATED HOW DO I REACTIVATE

Owen3032 — Fri, 13 Mar 2026 11:14:14 GMT

Hello,

Please can someone advise how to reactivate one of my additional email addresses which appears to have been deactivated.

Have looked in My Account but can't see anywhere to do this.

Thanks

Re: ONE OF MY 5 ADDITIONAL EMAIL ADDRESSES SEEMS TO BE DEACTIVATED HOW DO I REACTIVATE

Thabile-TT — Fri, 13 Mar 2026 11:35:53 GMT

Hi there @Owen3032 thanks for getting in touch with us. Please allow me to look into this I will be able to assist you.

Re: ONE OF MY 5 ADDITIONAL EMAIL ADDRESSES SEEMS TO BE DEACTIVATED HOW DO I REACTIVATE

Thabile-TT — Fri, 13 Mar 2026 11:41:24 GMT

@Owen3032 Kindly follow this link, which will guide you on how to reactivate your email Managing TalkTalk Mail - TalkTalk Help & Support.

Should you require any further assistance, please do not hesitate to inform us.

Re: ONE OF MY 5 ADDITIONAL EMAIL ADDRESSES SEEMS TO BE DEACTIVATED HOW DO I REACTIVATE

fr8ys — Fri, 13 Mar 2026 12:40:19 GMT

@Owen3032

You manage your emails now via Mailbox Manager as per the details @Thabile-TT provided a link to.

Unfortunately that link does not provide a link to Mailbox Manager.

This link is as below.

https://apps.talktalk.co.uk/myaccount/#/login

Re: ONE OF MY 5 ADDITIONAL EMAIL ADDRESSES SEEMS TO BE DEACTIVATED HOW DO I REACTIVATE

Philile-TT — Fri, 13 Mar 2026 12:47:07 GMT

@fr8ys thank you for your support.

Re: ONE OF MY 5 ADDITIONAL EMAIL ADDRESSES SEEMS TO BE DEACTIVATED HOW DO I REACTIVATE

Owen3032 — Fri, 13 Mar 2026 14:14:11 GMT

Hi fr8ys,

As the email address want to reactivate is deactivated the link won't accept this email address

Re: ONE OF MY 5 ADDITIONAL EMAIL ADDRESSES SEEMS TO BE DEACTIVATED HOW DO I REACTIVATE

Owen3032 — Fri, 13 Mar 2026 14:22:35 GMT

Went to TalkTalk chat in the app and was told to contact Everymail which I did and they directed me back to TalkTalk. So am struggling to get resolved

Re: ONE OF MY 5 ADDITIONAL EMAIL ADDRESSES SEEMS TO BE DEACTIVATED HOW DO I REACTIVATE

Philile-TT — Fri, 13 Mar 2026 14:23:50 GMT

@Owen3032 have you had any other TalkTalk (now disconnected) account?

Re: ONE OF MY 5 ADDITIONAL EMAIL ADDRESSES SEEMS TO BE DEACTIVATED HOW DO I REACTIVATE

fr8ys — Fri, 13 Mar 2026 15:09:16 GMT

@Owen3032 have you added your deactivated email address to your private notes field in your profile?

Link to your profile here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info

This will help support staff trace this and see of it's deactivated or maybe deleted

There is a difference between a deactivated and a deleted account. If it's been deleted it can't be activated again.

Re: ONE OF MY 5 ADDITIONAL EMAIL ADDRESSES SEEMS TO BE DEACTIVATED HOW DO I REACTIVATE

Owen3032 — Sat, 14 Mar 2026 08:19:12 GMT

Hello,

Thanks for all help. The deactivated email address is included in the private notes field of my profile.

After Everymail referred me back to TalkTalk I used the messaging option in the TalkTalk app again and found a very helpful customer service member who assisted getting the deactivated email address reactivate. So all good and issue solved.

Thanks again

Re: ONE OF MY 5 ADDITIONAL EMAIL ADDRESSES SEEMS TO BE DEACTIVATED HOW DO I REACTIVATE

fr8ys — Sat, 14 Mar 2026 08:21:08 GMT

Pleased to hear it.

Re: ONE OF MY 5 ADDITIONAL EMAIL ADDRESSES SEEMS TO BE DEACTIVATED HOW DO I REACTIVATE

Thabile-TT — Mon, 16 Mar 2026 07:07:52 GMT

Hi there @Owen3032 Thanks for the feedback glad you found the help. @fr8ys thank you for the support.